LiveHelpNow - Customer Experience Blog
LiveHelpNow’s Customer Experience Blog is your go-to resource for insights and guidance on all things CX. Whether you are a customer service professional or a business owner, this is the place for CX inspiration.
The Art of Saying “Thank You” to Customers
06/02/2021 By: Natalya Bucuy
Growing up, we heard from our parents and teachers to always say “thank you” as a sign of showing appreciation. Saying “thank you” shows that you respect and value other people’s effort, whi...
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Guest Post: FAQ Page: the Secret to Higher Conversions
05/12/2021 By: Natalya Bucuy
Here is an interesting statistic: about 96% of the customers visiting a website are not ready to make a purchase! Why are people reluctant, even though they might have interest? To get the answer, on...
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Guest Post: How to Grow Customer Relationships Remotely
04/27/2021 By: Natalya Bucuy
Customer relationships are the bread-and-butter of a business. Good customer relations are so fundamental to successful business growth that there are entire divisions and careers devoted entirely t...
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Guest Post: 9 Mobile Optimization Mistakes to Avoid in eCommerce Space
04/13/2021 By: Natalya Bucuy
Do you need a new bike? A book? Groceries? Phone service? If you do, it is likely you will first go to the place where most people go first to shop for these goods and services. Online. And it is ve...
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Guest Post: Customer retention analytics – everything you wanted to know but were afraid to ask
04/05/2021 By: Natalya Bucuy
Oh, how we love our ABCs! We’re talking about the ABCs is sales, of course – “Always Be Closing,” as Alec Baldwin’s character puts it in Glengarry Glen Ross. The motivational slogan i...
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Guest Post: Building Customer Trust Across the Omnichannel Experience
03/25/2021 By: Natalya Bucuy
What is the key to winning over modern shoppers? The answer is customer trust. Studies show that 67 percent of shoppers will stop buying from a company that they do not trust. In the current shopping ...
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Showing Empathy Through Online Communications Can Win Customers (and Awards)
03/23/2021 By: Natalya Bucuy
Billy and His Motorcycle. There once was a boy. We’ll call him Billy. Billy loved motorcycles. On the weekends Billy would join in the races, which were fun events for him and his entire family. O...
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3 Ways to Improve Omnichannel Social Media Customer Service
03/10/2021 By: Natalya Bucuy
How many times did you decide against buying something just because you received poor treatment from employees? Most likely more than once. We all have. And that’s how, as business people, we know h...
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Fresno State Navigates the Pandemic to Better Serve Students
02/10/2021 By: Natalya Bucuy
The year was 2020. February. The “before”… Of course, no one knew that a pandemic was about to swipe across the globe yet. So everyone went on about business as usual. At California State ...
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Guest Post: How to Build Customer Loyalty With Excellent Customer Service
02/02/2021 By: Natalya Bucuy
How do you determine the success of your business? More leads? Higher sales? Or better profits? Irrespective of your metric, one thing that you must ensure is establishing customer loyalty – that’...
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