LiveHelpNow - Contact Center and Help Desk Blog
Here you will find informative articles, how-tos and advice on a wide range of contact center and help desk-related topics. Stay abreast of the latest technology and trends impacting contact centers and help desks.
Choosing the right Help Desk Software for Customer Support
03/01/2018       By: Natalya Bucuy
How to Streamline Customer Communications with Help Desk Software As customers are tweeting at your brand and blasting off support e-mails during all hours of the day, it’s no surprise that customer...
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6 Reasons Why You Need Live Chat Support
02/23/2018       By: Natalya Bucuy
In today’s digital world, customer service is a race against the clock. Responsiveness to customer inquiries is critical, and instant gratification makes those customers want answers faster than eve...
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New report: Tickets by Source
01/10/2018       By: Natalya Bucuy
Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook posts? Or how many are submitted by agents vs customers? Well now you can see...
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Wishes Can Come True with Secure Forms
08/03/2017       By: Natalya Bucuy
Did you ever wish you had a secure way to receive or exchange sensitive information within a chat? Collect orders right within chat window?! Well, wishes sometimes do come true, especially if you co...
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Take the LiveHelpNow Challenge and Kick Start Your Success
07/28/2017       By: Natalya Bucuy
Sometimes a little healthy competition is just what you need to help kick start your success. As you can see, there’s really nothing like victory to put a happy smile on your face. If you want...
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Geeks Rule: How to Look Smart and Influence People with LiveHelpNow’s Knowledge Base
07/20/2017       By: Natalya Bucuy
Everyone wants to look smart. Let’s face it, geeks rule. Now you can look smart and help your clients at the same time with a knowledge base system from LiveHelpNow. More than 80% of consumers le...
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Chat Sessions Going off the Rails? Sentiment Analysis Helps Put You Back on Track
07/13/2017       By: Natalya Bucuy
Live Chat is all about keeping customers happy and shopping carts full. If a Chat session is going off the rails, Sentiment Analysis from LiveHelpNow helps put you on the right track. Good customer...
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Need Help? This is the Kind of Ticket you Want to Get
07/06/2017       By: Natalya Bucuy
Most people try not to get tickets—but with LiveHelpNow, we make it easy for you to get the kind of ticket that boosts your business profile and your customer happiness. Trying to manage customer c...
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Can It! Save Time with Canned Responses During Your Chat Sessions
06/16/2017       By: Natalya Bucuy
Answering the same questions repeatedly can be frustrating. Worse yet, it can reduce the efficiency of your chat agents. What is a live chat agent to do? Create canned responses! Canned resp...
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When You Need Professional, 24/7 Customer Service, HelpSquad Comes to the Rescue!
05/12/2017       By: Natalya Bucuy
It’s a given—top-notch customer service boosts sales, converts leads, and keeps your customers happy. It’s also a sure bet that missed calls, inaccurate information, and rude Chat agents ...
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