Jan
10

01/10/2018       By: Natalya Bucuy

Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook posts? Or how many are submitted by agents vs customers? Well now you can see...

Aug
03

08/03/2017       By: Natalya Bucuy

Did you ever wish you had a secure way to receive or exchange sensitive information within a chat?  Collect orders right within chat window?! Well, wishes sometimes do come true, especially if you co...

Jul
28

07/28/2017       By: Natalya Bucuy

Sometimes a little healthy competition is just what you need to help kick start your success.  As you can see, there’s really nothing like victory to put a happy smile on your face. If you want...

Jul
20

07/20/2017       By: Natalya Bucuy

Everyone wants to look smart. Let’s face it, geeks rule.  Now you can look smart and help your clients at the same time with a knowledge base system from LiveHelpNow. More than 80% of consumers le...

Jul
13

07/13/2017       By: Natalya Bucuy

Live Chat is all about keeping customers happy and shopping carts full.  If a Chat session is going off the rails, Sentiment Analysis from LiveHelpNow helps put you on the right track. Good customer...

Jul
06

07/06/2017       By: Natalya Bucuy

Most people try not to get tickets—but with LiveHelpNow, we make it easy for you to get the kind of ticket that boosts your business profile and your customer happiness. Trying to manage customer c...

Jun
16

06/16/2017       By: Natalya Bucuy

Answering the same questions repeatedly can be frustrating. Worse yet, it can reduce the efficiency of your chat agents. What is a live chat agent to do?  Create canned responses!   Canned resp...

May
12

05/12/2017       By: Natalya Bucuy

It’s a given—top-notch customer service boosts sales, converts leads, and keeps your customers happy.  It’s also a sure bet that missed calls, inaccurate information, and rude Chat agents ...

May
04

05/04/2017       By: Natalya Bucuy

Only a few years ago, online chat was a new feature for website visitors.  Customer expectations were low because of dropped chat sessions,  lack of responsiveness, and long lag times. And, let̵...

Apr
27

04/27/2017       By: Natalya Bucuy

Patience may be a virtue, but it’s not a virtue most customers have these days. Today’s consumers are more demanding than ever before.  They want customized, knowledgeable customer service that s...