Custom AI Chatbot Trained On Your Data

Try Hue
LiveHelpNow LiveHelpNow

LiveHelpNow - Contact Center and Help Desk Blog

Here you will find informative articles, how-tos and advice on a wide range of contact center and help desk-related topics. Stay abreast of the latest technology and trends impacting contact centers and help desks.

Choosing the right Help Desk Software for Customer Support

03/01/2018       By: Natalya Bucuy

How to Streamline Customer Communications with Help Desk Software As customers are tweeting at your brand and blasting off support e-mails during all hours of the day, it’s no surprise that customer...

Know More

6 Reasons Why You Need Live Chat Support

02/23/2018       By: Natalya Bucuy

In today’s digital world, customer service is a race against the clock. Responsiveness to customer inquiries is critical, and instant gratification makes those customers want answers faster than eve...

Know More

New report: Tickets by Source

01/10/2018       By: Natalya Bucuy

Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook posts? Or how many are submitted by agents vs customers? Well now you can see...

Know More

Wishes Can Come True with Secure Forms

08/03/2017       By: Natalya Bucuy

Did you ever wish you had a secure way to receive or exchange sensitive information within a chat?  Collect orders right within chat window?! Well, wishes sometimes do come true, especially if you co...

Know More

Take the LiveHelpNow Challenge and Kick Start Your Success

07/28/2017       By: Natalya Bucuy

Sometimes a little healthy competition is just what you need to help kick start your success.  As you can see, there’s really nothing like victory to put a happy smile on your face. If you want...

Know More

Geeks Rule: How to Look Smart and Influence People with LiveHelpNow’s Knowledge Base

07/20/2017       By: Natalya Bucuy

Everyone wants to look smart. Let’s face it, geeks rule.  Now you can look smart and help your clients at the same time with a knowledge base system from LiveHelpNow. More than 80% of consumers le...

Know More

Chat Sessions Going off the Rails? Sentiment Analysis Helps Put You Back on Track

07/13/2017       By: Natalya Bucuy

Live Chat is all about keeping customers happy and shopping carts full.  If a Chat session is going off the rails, Sentiment Analysis from LiveHelpNow helps put you on the right track. Good customer...

Know More

Need Help? This is the Kind of Ticket you Want to Get

07/06/2017       By: Natalya Bucuy

Most people try not to get tickets—but with LiveHelpNow, we make it easy for you to get the kind of ticket that boosts your business profile and your customer happiness. Trying to manage customer c...

Know More

Can It! Save Time with Canned Responses During Your Chat Sessions

06/16/2017       By: Natalya Bucuy

Answering the same questions repeatedly can be frustrating. Worse yet, it can reduce the efficiency of your chat agents. What is a live chat agent to do?  Create canned responses!   Canned resp...

Know More

When You Need Professional, 24/7 Customer Service, HelpSquad Comes to the Rescue!

05/12/2017       By: Natalya Bucuy

It’s a given—top-notch customer service boosts sales, converts leads, and keeps your customers happy.  It’s also a sure bet that missed calls, inaccurate information, and rude Chat agents ...

Know More

“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support