LiveHelpNow - Contact Center and Help Desk Blog
Here you will find informative articles, how-tos and advice on a wide range of contact center and help desk-related topics. Stay abreast of the latest technology and trends impacting contact centers and help desks.
3 Situations When a Business Call Is Better than Email
10/05/2021 By: Natalya Bucuy
No matter how much information you put into your website, packaging, or user manuals, clients will always run into issues while using your product or service. Handling their requests professionally ...
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Top 7 Mistakes to Avoid in Live Chat Communication
09/15/2021 By: Natalya Bucuy
With great technology comes great responsibility. This paraphrased principle of Spider-Man fits customer service in today’s digital world supremely well. The more instruments we have to influe...
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Showing Empathy Through Online Communications Can Win Customers (and Awards)
03/23/2021 By: Natalya Bucuy
Billy and His Motorcycle. There once was a boy. We’ll call him Billy. Billy loved motorcycles. On the weekends Billy would join in the races, which were fun events for him and his entire family. O...
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Guest Post: Balance Between Automation and Live Customer Support
12/21/2020 By: Natalya Bucuy
“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want to wait for operators to connect to the chat.” Such contradi...
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5 Tips to Manage Increased Holiday Traffic
11/20/2020 By: Natalya Bucuy
As much as we’re all looking forward to the year 2020 to end, it’s not over until the clock strikes midnight. Until then we still have some work to do. Holiday season is upon us and, as ever...
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Customer Service Agent Burnout: Pandemic and Beyond
11/06/2020 By: Natalya Bucuy
Oh, the year 2020…It will definitely go into history books as…well, something. Between the pandemic, natural disasters, election year in the United States, and so, so much more, there i...
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Top 3 Reasons Your FCR Rates are Down
10/30/2020 By: Natalya Bucuy
Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis. Just ask your mom. Or, better yet, your customers. According to HubSpot r...
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4 Signs that a Contact Center is Failing (And How to Fix It)
10/08/2020 By: Natalya Bucuy
There are few things in life we cannot predict. Earthquakes. Which team will win the Super Bowl. What else the year 2020 has in stock. (The last one is truly scary.) Other things, however, we can fo...
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Contact Centers in 2020
09/30/2020 By: Natalya Bucuy
It’s 2020. It’s a major election year. Parts of the U.S. are up in flames. Other parts of the country are facing major hurricanes. We all are dealing with is a national health pandemic. There is c...
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Best Practices for Remote Contact Centers in 2020
09/25/2020 By: Natalya Bucuy
Best Practices for Remote Contact Center Interesting fact #1: People born blind have heightened sense of hearing, touch, and smell. This happens because their brains are able to rewire connections and...
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