LiveHelpNow - Contact Center and Help Desk Blog
Here you will find informative articles, how-tos and advice on a wide range of contact center and help desk-related topics. Stay abreast of the latest technology and trends impacting contact centers and help desks.
Keeping Team Vibe While Handling Customer Complaints
08/17/2022 By: Natalya Bucuy
Source: Dilbert Quality customer service helps retain customers. As such, offering friendly customer service is critical to the success of your company. In other words, you shouldn’t tell your cust...
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7 Benefits of Live Chat for eCommerce
07/14/2022 By: Abhishek Agarwal
Does your website have a live chat option? If not, perhaps, it’s time to change that and enjoy all the benefits of live chat can bring to your customer support. Live chat is a game-changer for eCo...
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11 Help Desk Best Practices That Every Business Needs To Follow
07/07/2022 By: Lee Feng
No matter the size of your business, from a small start-up to a global organization, excellent customer service is vital to succeeding long-term. Customers expect a great user experience and a high le...
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Ticket Management Made Easy for Carolina Biological Supply
06/07/2022 By: Natalya Bucuy
Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its product...
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Top 10 Ways To Prevent Support Agent Turnover
04/20/2022 By: Jessica Wise
Agent turnover is a crucial challenge faced by most organizations. According to the 2021 Bureau of Labor Statistics report, the overall agent turnover rate is 57.3%. What are the causes of such a high...
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LiveHelpNow Announces 2021 Challenge Winners
04/14/2022 By: Natalya Bucuy
Traditions are important. And here at LiveHelpNow, we have one that involves and celebrates our beloved customers. It is no other than our LiveHelpNow Challenge. And so, we’re here to announce our...
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8 Ways You Can Improve IT Service Desk
03/28/2022 By: Natalya Bucuy
The IT industry has undergone a rapid innovation that has made life easier for its customers and employees. With this, IT support teams are somewhere caught in an uphill battle. IT service desk indust...
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How to Navigate Live Chat Cybersecurity
01/03/2022 By: Natalya Bucuy
Live chat is a convenient and effective way of providing customers with great service on their own terms. It provides an easy and hassle-free way for customers to get connected with support. It’s ...
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6 Ways to Use Live Chat for Product Launch
12/08/2021 By: Natalya Bucuy
Customers expect immediate answers once they are ready to buy the product. When it comes to online sales, and especially in moments when the product day launch comes, meeting this expectation can be...
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10 Ways Help Desks Can Help With SEO (Search Engine Optimization)
10/13/2021 By: Natalya Bucuy
What is one way online help desks can help with SEO (search engine optimization)? To help companies support their SEO efforts through help desks and support centers, we asked marketing leaders this qu...
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