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LiveHelpNow - Contact Center and Help Desk Blog

Here you will find informative articles, how-tos and advice on a wide range of contact center and help desk-related topics. Stay abreast of the latest technology and trends impacting contact centers and help desks.

How to Grow Your eCommerce through Live Support

08/22/2022       By: Carl Torrence

Let’s say you’ve built a great eCommerce website. The design, the content, and the product directory are up to the mark.  But the conversion rate isn’t.  What does this say about your audience...

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Keeping Team Vibe While Handling Customer Complaints

08/17/2022       By: Natalya Bucuy

Quality customer service helps retain customers. As such, offering friendly customer service is critical to the success of your company. In other words, you shouldn’t tell your customers to shut up ...

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7 Benefits of Live Chat for eCommerce

07/14/2022       By: Abhishek Agarwal

Does your website have a live chat option? If not, perhaps, it’s time to change that and enjoy all the benefits of live chat can bring to your customer support.  Live chat is a game-changer for eCo...

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11 Help Desk Best Practices That Every Business Needs To Follow

07/07/2022       By: Lee Feng

No matter the size of your business, from a small start-up to a global organization, excellent customer service is vital to succeeding long-term. Customers expect a great user experience and a high le...

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Ticket Management Made Easy for Carolina Biological Supply

06/07/2022       By: Natalya Bucuy

Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its product...

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Top 10 Ways To Prevent Support Agent Turnover

04/20/2022       By: Jessica Wise

Agent turnover is a crucial challenge faced by most organizations. According to the 2021 Bureau of Labor Statistics report, the overall agent turnover rate is 57.3%. What are the causes of such a high...

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LiveHelpNow Announces 2021 Challenge Winners

04/14/2022       By: Natalya Bucuy

Traditions are important. And here at LiveHelpNow, we have one that involves and celebrates our beloved customers. It is no other than our LiveHelpNow Challenge.  And so, we’re here to announce our...

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8 Ways You Can Improve IT Service Desk

03/28/2022       By: Natalya Bucuy

The IT industry has undergone a rapid innovation that has made life easier for its customers and employees. With this, IT support teams are somewhere caught in an uphill battle. IT service desk indust...

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How to Navigate Live Chat Cybersecurity

01/03/2022       By: Natalya Bucuy

Live chat is a convenient and effective way of providing customers with great service on their own terms. It provides an easy and hassle-free way for customers to get connected with support.  It’s ...

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6 Ways to Use Live Chat for Product Launch

12/08/2021       By: Natalya Bucuy

Customers expect immediate answers once they are ready to buy the product.  When it comes to online sales, and especially in moments when the product day launch comes, meeting this expectation can be...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support