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How to turn idle help desk agents into productivity powerhouses

09/18/2012       By: Natalya Bucuy

Courtesy of If you oversee a help center, you’ve likely noticed that unpredictable call volumes can leave you with the difficult task of managing periods of idle time. Inactive...

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Why a good knowledge base can be a game changer for software vendors

09/13/2012       By: Natalya Bucuy A knowledge base is not merely something that’s nice to have if you offer software products and services. It’s as crucial as pushing regular updates, incorporating ne...

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Metrics That Matter: Assessing Your Helpdesk Solution

09/11/2012       By: Natalya Bucuy

Analytics are a manager’s best friend. By collecting massive amounts of customer data into neat reports, they allow management to identify problem areas and set concrete, quantifiable goals. But wit...

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Update: GoDaddy outage brings LiveHelpNow down

09/10/2012       By: Natalya Bucuy

Update: GoDaddy services were brought back up at around 5:20 PM ET Today at around 11:00 AM GoDaddy services were brought down supposedly by a hacker attack. LiveHelpNow, unfortunately, hosts their DN...

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Don’t let shopping cart abandonment kill your ecommerce store

09/06/2012       By: Natalya Bucuy

Courtesy of Wanna know the biggest problem e-commerce sites are dueling with? It’s not inventory, shipping or logistics. It’s shopping cart abandonment (65.23% rate!)...

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Improve Job Satisfaction for Superior Customer Service

09/04/2012       By: Natalya Bucuy

Courtesy of To many business owners, the number that matters most is the bottom line. But while profit is vital to driving a business forward, that singular focus too often blurs...

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Topics in Small Business: Disaster Preparedness

08/30/2012       By: Natalya Bucuy

Just yesterday, Hurricane Isaac struck a slow but treacherous path across Louisiana, prompting evacuations and rescues, and robbing about a third of the state’s households of power. The storm could ...

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Why Small Businesses Are Good at Customer Service

08/28/2012       By: Natalya Bucuy

Courtesy of As a company grows, its executives may lose sight of the most important aspect of any money-making enterprise: pleasing the customer. Mainly, this is because big comp...

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Four tagging tips to make the most of every chat

08/23/2012       By: Natalya Bucuy

courtesy of You may already have read about the usefulness of chat tags. With LiveHelpNow’s analytical features, tagging chats let operators track what their customers’ n...

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5 tips for organizing your knowledge base

08/21/2012       By: Natalya Bucuy

Courtesy of So you have decided to start a knowledge base. Smart choice! But a knowledge base can’t be established simply by installing a knowledge base software and slapp...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support