LiveHelpNow - Blog
5 tips for organizing your knowledge base
08/21/2012 By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net So you have decided to start a knowledge base. Smart choice! But a knowledge base can’t be established simply by installing a knowledge base software and slapp...
Know More
5 reasons you should invest in your knowledge base
08/14/2012 By: Natalya Bucuy
Savvy companies know that customer service is a key way to differentiate themselves from the competition. As has been mentioned here before, a knowledge base is one useful tool for improving your webs...
Know More
Find us on YouTube
08/13/2012 By: Natalya Bucuy
Are you a visual learner? We have a YouTube channel chock full of helpful tutorials just for you! In this clip, one of our reps reviews LiveHelpNow‘s best features and practical uses: http://w...
Know More
How to Adapt Call Center Tactics to Chatting
08/09/2012 By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net “Time is money.” Ben Franklin coined this saying in the 1700s, and it’s especially true today for businesses looking to expand. So if you’re c...
Know More
6 Reasons Non-Profits Need Chat
08/07/2012 By: Natalya Bucuy
Live chat software has often been touted as a complete helpdesk solution for businesses, but it’s not just for customer service reps sitting at desks with headsets on all day, trying to make sales. ...
Know More
How Pre-Chat Customer Info Can Lead to More Sales
08/02/2012 By: Natalya Bucuy
You’ve heard how collecting customer feedback can help you uncover and fix mistakes, improve service, and better understand your shoppers. In the long run, that helps to forge stronger customer loya...
Know More
How Colleges Can Benefit from Live Chat
07/31/2012 By: Natalya Bucuy
Courtesy of freedigitalphotos.net When it comes to college, the competition is stiffer than ever. Applicants take on multiple high-level courses and extracurriculars in hopes of beating out millions o...
Know More
How to be an Olympic Brand-Builder
07/26/2012 By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net With the 2012 Olympics opening tomorrow, pressure is stacked on London to make the experience successful and memorable for all involved. Among the many responsibiliti...
Know More
Google Adwords put live chat front and center, so should you do the same?
07/24/2012 By: Natalya Bucuy
You may already know that AdWords allows you to add extensions to your Google ad, whether it’s your business location, phone number, additional product info, or social media links. Now, Google is te...
Know More
5 ways to direct users to self help options on your site
07/19/2012 By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net Previously on this blog we have covered why it’s smarter to invest in self help options instead of making users call or email every time they have a problem. Be...
Know More
