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LiveHelpNow - Software Tips and Tricks

Master our software and enhance your productivity.  Here, we uncover hidden features, shortcuts, and innovative ways to maximize efficiency.

Manage email/ticket workflows with Ticket Triggers

11/11/2014       By: Natalya Bucuy

Email-Ticket Management is a complete help desk solution that keeps your business communications organized and efficient. All the support emails, web form submissions, and Twitter tweets you receive ...

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Search every word in your chat history, Automate chat greetings, and Add external watchers to tickets.

09/26/2014       By: Natalya Bucuy

You can now search through all the text in your chat history, automate chat greetings, and enable secured chatting on unsecured pages without making code changes. A new beta feature has also been intr...

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Improved Analytics and Ticket Surveys help you capture more customer feedback

09/10/2014       By: Natalya Bucuy

We’ve updated the look and feel of the charts and graphs in LiveHelpNow Analytics to make them more accessible & responsive. View & Sort Chat, Ticket, and Call history using multiple ta...

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LiveHelpNow secured against OpenSSL heartbleed

04/10/2014       By: Natalya Bucuy

At LiveHelpNow we pride ourselves on maintaining a private and secure environment for our customers and their data. We employ financial grade security measures in both our hardware and software appli...

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Personalize Ticket Emails and Convert Calls to Tickets

02/27/2014       By: Natalya Bucuy

In addition to customizing ticket emails in full html, you can now personalize email templates further by including the name of the operator that is working on the ticket in the status updates custome...

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Save Filters for Tickets and Access your Media Library

02/19/2014       By: Natalya Bucuy

LiveHelpNow Email-Ticket Management includes a Ticket Filter to sort through customer inquiries with absolute precision. The Ticket Filter makes it easy to search for past resolutions to current is...

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Managing Email Overload with Mass Ticket Actions

01/20/2014       By: Natalya Bucuy

How do you manage email overload when you receive hundreds or even thousands of customer inquiries on a daily basis? Until recently there’s been no easy answer to that question. You can divide ...

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Search Chat History- Gain new insights into past chats

12/16/2013       By: Natalya Bucuy

The latest LiveHelpNow release expands your ability to search chat history, allows you to tag past chats, and displays more relevant customer information in your call history. Read on for more details...

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Why Mobile Chat May be the Best Thing to Ever Happen to You

08/20/2013       By: Natalya Bucuy

One of our proudest features here at LiveHelpNow is our fully functional, user-friendly Live Chat app. It operates on Apple and Android devices, and fills virtually all the holes left by traditional,...

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Open a streaming API of your live chat data

07/30/2013       By: Natalya Bucuy

Introducing Eventing API – every webmaster’s dream Wouldn’t it be nice to have all the customer data LiveHelpNow collects for you sent instantly to your contact management system? Ev...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support