Apr
13

04/13/2015       By: Natalya Bucuy

Email forwarding from within our System has been essential for customers to stay up to date with the Status of their Tickets, Track Statistics, and review Chat Transcripts. The benefits have been grea...

Dec
09

12/09/2014       By: Natalya Bucuy

Having a knowledge management system is no longer optional. In fact, even if you haven’t specifically thought about it, your company probably already has some sort of knowledge management system (a...

Nov
11

11/11/2014       By: Natalya Bucuy

Email-Ticket Management is a complete help desk solution that keeps your business communications organized and efficient. All the support emails, web form submissions, and Twitter tweets you receive ...

Sep
26

09/26/2014       By: Natalya Bucuy

You can now search through all the text in your chat history, automate chat greetings, and enable secured chatting on unsecured pages without making code changes. A new beta feature has also been intr...

Sep
10

09/10/2014       By: Natalya Bucuy

We’ve updated the look and feel of the charts and graphs in LiveHelpNow Analytics to make them more accessible & responsive. View & Sort Chat, Ticket, and Call history using multiple ta...

Apr
10

04/10/2014       By: Natalya Bucuy

At LiveHelpNow we pride ourselves on maintaining a private and secure environment for our customers and their data. We employ financial grade security measures in both our hardware and software appli...

Feb
27

02/27/2014       By: Natalya Bucuy

In addition to customizing ticket emails in full html, you can now personalize email templates further by including the name of the operator that is working on the ticket in the status updates custome...

Feb
19

02/19/2014       By: Natalya Bucuy

LiveHelpNow Email-Ticket Management includes a Ticket Filter to sort through customer inquiries with absolute precision. The Ticket Filter makes it easy to search for past resolutions to current is...

Jan
20

01/20/2014       By: Natalya Bucuy

How do you manage email overload when you receive hundreds or even thousands of customer inquiries on a daily basis? Until recently there’s been no easy answer to that question. You can divide ...

Dec
16

12/16/2013       By: Natalya Bucuy

The latest LiveHelpNow release expands your ability to search chat history, allows you to tag past chats, and displays more relevant customer information in your call history. Read on for more details...