LiveHelpNow - Small Business Blog
This blog provides valuable insights and actionable strategies to help small businesses thrive in today’s competitive landscape. From marketing and support to operations and beyond, our aim is to equip you with the knowledge and tools you need to succeed.
Customer Service Cornerstones For Your Online Business
02/18/2014 By: Natalya Bucuy
As a business owner and a consumer, you know that a company’s level of customer service can make or break a customer’s loyally and commitment to a brand. Unfortunately one drawback of running a...
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Important Statistics for Your Business in 2014
02/07/2014 By: Natalya Bucuy
Two months into the new year, most of us have abandoned our new years resolutions. While the motivation for self-improvement may be waning, we should avoid losing our annual perspective on business. ...
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Managing Email Overload with Mass Ticket Actions
01/20/2014 By: Natalya Bucuy
How do you manage email overload when you receive hundreds or even thousands of customer inquiries on a daily basis? Until recently there’s been no easy answer to that question. You can divide ...
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TOP 10 REASONS TO TRY LIVE CHAT ON YOUR WEBSITE
12/05/2013 By: Natalya Bucuy
Whether you’ve had an online business for years or you are just getting started, there are endless benefits to adding live chat to your website. We’ve narrowed down the top ten reasons to...
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Brand Blunders: Cautionary Tales & Lessons Learned
11/20/2013 By: Natalya Bucuy
At some point, every brand will find themselves in a less than desirable place publicly. It happens. Whether it’s an accidental offensive public statement or a vocal customer who spreads stories of...
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Do I Really Need a Ticket System?
09/18/2013 By: Natalya Bucuy
Image courtesy of Stuart Miles / FreeDigitalPhotos.net How many times have you come in on a Monday morning, checked your email, and then instantly wanted to go crawl back in bed after seeing tons and ...
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Softwareadvice.com surveys customer service software buyers
08/22/2013 By: Natalya Bucuy
Software Advice’s customer service investigator blog recently published the results of an in-depth survey targeting hundreds of customer support managers, IT directors and other customer servi...
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Talk business to me: Why a real phone conversation can trump a cold email
07/24/2013 By: Natalya Bucuy
Image courtesy of stockimages / FreeDigitalPhotos.net How many times have you found your inbox cluttered with messages from various businesses that you don’t care to read? How many times have you fo...
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Does My Website Suck?
06/11/2013 By: Natalya Bucuy
#page li{margin:15px;} Maybe site traffic has slowed, maybe you haven’t gotten a unique hit on your site since the 90’s, maybe your competitors have started prank calling you because your websi...
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Help! I work with a jerk!
05/29/2013 By: Natalya Bucuy
Everyone, at some point or another, meets someone they absolutely cannot stand. When you’re forced to work with them; however, is where real problems arise. Have no fear; we are here to help. Unclen...
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