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LiveHelpNow - Small Business Blog

This blog provides valuable insights and actionable strategies to help small businesses thrive in today’s competitive landscape. From marketing and support to operations and beyond, our aim is to equip you with the knowledge and tools you need to succeed.

10 Customer Service Facts You May Not Know

10/02/2012       By: Natalya Bucuy

Courtesy of Did you know that every year, the first full week of October is recognized as Customer Service Week? An international celebration, the festivities honor not only the ...

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How Solopreneurs Can Be Customer Service Whizzes

09/27/2012       By: Natalya Bucuy

Customer service is a kind of job that takes up a lot of time and energy. And because of the nature of the job, it involves plenty of human interaction. Now that’s all well and good for a big co...

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Web Design for Small Business Owners

09/25/2012       By: Natalya Bucuy

Websites are 100% essential for even the smallest businesses, but building one is a daunting task for many owners with little experience in design. Luckily, platforms like WordPress, GoDaddy, and Squa...

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How call back systems can improve call center effectiveness

09/21/2012       By: Natalya Bucuy

What do you do when you are short on trained agents to man your helpdesk, but neglecting calls can lead to customers and prospects jumping ship and giving you a bad rep? What do you do when you don...

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How to turn idle help desk agents into productivity powerhouses

09/18/2012       By: Natalya Bucuy

Courtesy of If you oversee a help center, you’ve likely noticed that unpredictable call volumes can leave you with the difficult task of managing periods of idle time. Inactive...

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Why a good knowledge base can be a game changer for software vendors

09/13/2012       By: Natalya Bucuy A knowledge base is not merely something that’s nice to have if you offer software products and services. It’s as crucial as pushing regular updates, incorporating ne...

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Don’t let shopping cart abandonment kill your ecommerce store

09/06/2012       By: Natalya Bucuy

Courtesy of Wanna know the biggest problem e-commerce sites are dueling with? It’s not inventory, shipping or logistics. It’s shopping cart abandonment (65.23% rate!)...

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Improve Job Satisfaction for Superior Customer Service

09/04/2012       By: Natalya Bucuy

Courtesy of To many business owners, the number that matters most is the bottom line. But while profit is vital to driving a business forward, that singular focus too often blurs...

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Topics in Small Business: Disaster Preparedness

08/30/2012       By: Natalya Bucuy

Just yesterday, Hurricane Isaac struck a slow but treacherous path across Louisiana, prompting evacuations and rescues, and robbing about a third of the state’s households of power. The storm could ...

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Why Small Businesses Are Good at Customer Service

08/28/2012       By: Natalya Bucuy

Courtesy of As a company grows, its executives may lose sight of the most important aspect of any money-making enterprise: pleasing the customer. Mainly, this is because big comp...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support