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LiveHelpNow - Small Business Blog

This blog provides valuable insights and actionable strategies to help small businesses thrive in today’s competitive landscape. From marketing and support to operations and beyond, our aim is to equip you with the knowledge and tools you need to succeed.

5 reasons you should invest in your knowledge base

08/14/2012       By: Natalya Bucuy

Savvy companies know that customer service is a key way to differentiate themselves from the competition. As has been mentioned here before, a knowledge base is one useful tool for improving your webs...

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6 Reasons Non-Profits Need Chat

08/07/2012       By: Natalya Bucuy

Live chat software has often been touted as a complete helpdesk solution for businesses, but it’s not just for customer service reps sitting at desks with headsets on all day, trying to make sales. ...

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How to be an Olympic Brand-Builder

07/26/2012       By: Natalya Bucuy

Courtesy of With the 2012 Olympics opening tomorrow, pressure is stacked on London to make the experience successful and memorable for all involved. Among the many responsibiliti...

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5 ways to direct users to self help options on your site

07/19/2012       By: Natalya Bucuy

Courtesy of Previously on this blog we have covered why it’s smarter to invest in self help options instead of making users call or email every time they have a problem. Be...

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Mobile Technology: Find the balance between work and life

07/17/2012       By: Natalya Bucuy

Want to find the best local happy hours? There’s an app for that. Want to see if you can get those shoes on sale? There’s an app for that. Want to track finances, manage employees, and access CRM ...

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Can you be the world’s most Pinteresting business?

07/12/2012       By: Natalya Bucuy

I don’t always use social media, but when I do I prefer…Pinterest? Lots of media has circulated around Pinterest as a great social media marketing tool, but for some industries the picture-sharing...

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7 strategies for getting word of mouth advertising from customers

05/22/2012       By: Natalya Bucuy

A good word from customers to their friends and family is worth its weight in gold for you, the marketer. It’s the most effective form of marketing in terms of ROI and also the most sustainable....

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7 reasons why phones should not be your primary customer service channel

05/15/2012       By: Natalya Bucuy

If you are like most small businesses, you will have a phone support option that is either operated in-house or outsourced to a third party call center. In many cases, that’s the only support op...

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7 ways you can stop customers from getting buyer’s remorse

03/26/2012       By: Natalya Bucuy

“I think you should have looked around. You would have gotten a better deal” If you are a salesperson nothing is scarier than these words spoken to your customer by their spouse, colleague...

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iPhone App for the Live Chat System

03/21/2012       By: Natalya Bucuy

Our new iPhone App is now available to LiveHelpNow Live Chat System subscribers in the iPhone App Store free of charge! For the first time, you can have the LiveHelpNow experience in the palm of you...

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