LiveHelpNow - Small Business Blog
This blog provides valuable insights and actionable strategies to help small businesses thrive in today’s competitive landscape. From marketing and support to operations and beyond, our aim is to equip you with the knowledge and tools you need to succeed.
The LiveHelpNow live chat window – Designed with your brand in mind
02/06/2012 By: Natalya Bucuy
The live chat window is often a visitor’s first point of contact with your company, and it should be designed to reflect your brand. The latest release of the LiveHelpNow chat window is easier to cu...
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5 principles that make multitasking with live chat easier
01/31/2012 By: Natalya Bucuy
Offering a live chat option on your website is a great start at being more responsive to your market’s needs. But if you have decent traffic and your agents process one chat request at a time...
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Are talkative customers clogging up the phone lines?
01/09/2012 By: Natalya Bucuy
One of our previous posts talked about strategies you can use to talk with angry customers and turn the situation around. Another unenviable situation you might face is when the caller just loves the ...
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6 tips on turning customer feedback into business intelligence
12/08/2011 By: Natalya Bucuy
So you have got the memo and have started collecting customer feedback. Congratulations. But that is only the first step of a long process. An ideal customer feedback scenario would be when the entire...
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Is the FAQ on your site really helping customers?
12/04/2011 By: Natalya Bucuy
You might have been hearing a lot of talk about how a well written FAQ can be a powerful customer service asset. And it is true- customers and prospects really do appreciate a well written FAQ section...
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LiveHelpNow speaks Greek and now so can you!
09/12/2011 By: Natalya Bucuy
The world’s just gotten a little smaller and your sales opportunities have just gotten a lot bigger. We’re writing to let you know about an exciting new feature now available in our live c...
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Are you missing your 3 am phone call?
07/15/2011 By: Natalya Bucuy
By this time you are looking pretty good in the customer service department if you have implemented Live Chat, a Ticketing System, and a Knowledge Base. You have a live chat system on your site which ...
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Chatting your way to customers and profits
05/18/2011 By: Natalya Bucuy
This post will be about live chat. After reading this we hope that you will have enough information to make an informed decision regarding Live Chat systems and get the complete lowdown on costs and b...
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Are you losing customers and bleeding profits?
05/12/2011 By: Natalya Bucuy
If a number of your customers are saying something along the lines of “I am not buying from you again” it does not mean that your products or service offerings are bad. You can be perfect ...
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How to increase website traffic and how to convert it with SEO
03/02/2010 By: Natalya Bucuy
There are many ways to increase visitor traffic to your website and there are many ways to convert it. In Part I we will talk about probably most popular (because it is usually free), yet time consumi...
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