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LiveHelpNow - New Releases and Updates

In this blog, you will find the most up-to-date information about our company’s product releases, software updates, and service improvements. Its purpose is to provide you with all the information you need to make the most of our offerings.

Self-Service Galore: LiveHelpNow Introduces Customer Support Portal

08/30/2021       By: Natalya Bucuy

Automated postal kiosks. Cashier-less grocery stores. Order and payment monitors in restaurants.  As innovations advance, more and more self-serve technology enters everyday life. And why not? Custom...

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Security Update: Single Sign-On and Two-Factor Authentification

07/15/2021       By: Natalya Bucuy

Oh, passwords…What a life’s joy they are…NOT! With modern tech advances, security measures must step up. So passwords get longer, have additional requirements, and, let’s be honest, ta...

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Spring Cleaning: LiveHelpNow Reorganizes Admin Panel

05/26/2021       By: Natalya Bucuy

Ahhhh, spring! Perfect time for cleaning out old junk, reorganizing, and starting anew. Sometimes, as we spring clean, we find random things that are clearly misplaced. Like, say, a blender in the coa...

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LiveHelpNow Introduces KPI Dashboards, a Tool to Monitor Agent Performance

05/10/2021       By: Natalya Bucuy

KPI Dashboards – a new way to track contact center Key Performance Indicators.  Imagine watching a competitive sporting event without the score. The game would literally be pointless, wouldn...

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New Year, New Us: LiveHelpNow Introduces New User Panel

12/15/2020       By: Natalya Bucuy

Who does not like a good makeover?  Gee, after the year we all had, everyone of us deserves one for sure.  Makeover for more fierceness in 2021! To help our customers enter the new year with a new c...

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Major update to LiveHelpNow Challenge. Gamification is here.

08/03/2020       By: Natalya Bucuy

Hey, Friends! We’d like to let you in on a little secret. Only a few of our customers may know that LiveHelpNow also owns and operates HelpSquad (helpsquad.com), a 24/7 call center employing 30...

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New: Translate SMS chats, Find untagged chats, Merge tickets

02/04/2019       By: Natalya Bucuy

The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service, you will now be able to translate live chat...

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Tag, You’re It! – Win the Customer Service Game with Auto Tagging

10/29/2018       By: Natalya Bucuy

When you are tagged in sports, it means you’re out of the game (just like this little baseball player pictured). But when it comes to help desk tagging, a tag means that you are winning the cust...

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Tracking Conversions Influenced by Live Chat and Email Support Interactions

02/15/2018       By: Natalya Bucuy

LiveHelpNow Launches Conversion Tracking for Your Live Chat Sessions and Support Tickets The best part of tracking anything is when you finally catch it. As our company cat can tell you, that’s ...

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LiveHelpNow updates August 21st

08/22/2017       By: Natalya Bucuy

The following updates  were released today: Eventing API (webhooks) will now send chat dates in the account’s time zone set in Admin  Panel->My account->Account info Eventing API (webho...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support