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Tracking Conversions influenced by Live Chat and Email Support interactions

Feb
15

Tracking Conversions influenced by Live Chat and Email Support interactions

LiveHelpNow Launches Conversion Tracking for Your Live Chat Sessions and Support Tickets The best part of tracking anything is when you finally catch it. That’s a great moment, as you can see in...

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LiveHelpNow updates August 21st

Aug
22

LiveHelpNow updates August 21st

The following updates  were released today: Eventing API (webhooks) will now send chat dates in the account’s time zone set in Admin  Panel->My account->Account info Eventing API (webho...

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Just released: Folder organization of canned content, new shortcuts and more…

Apr
07

Just released: Folder organization of canned content, new shortcuts and more…

Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching from chat to chat is now blazingly fast! New shortcuts. F...

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Securely exchange confidential forms—from within a chat session or via email

Feb
20

Securely exchange confidential forms—from within a chat session or via email

Boost Data Security and Success with Secure Forms Until now, it was impossible to collect confidential or order information in a chat or email. Why? Because chat and email provide clear text communica...

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The Next Big Thing is Here: Landline Texting

Nov
28

The Next Big Thing is Here: Landline Texting

artsvector / Pixabay You read that correctly. LiveHelpNow pioneered the technology that allows customers to text a landline phone number and receive a response, just as you would between mobile devi...

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Landline SMS Chat is Here!

Dec
07

Landline SMS Chat is Here!

We are happy to announce that we are rolling out a revolution customer service! The time has come to announce LiveHelpNow is now offering landline texting! Why would your business need landline tex...

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Chat Sentiment Analysis is Here

Feb
04

Chat Sentiment Analysis is Here

A common issue that people have with texting, emails, and live chat alike is that it’s hard to read how the person you’re talking to is feeling. Unless they’re padding their message...

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Announcing Live Chat Sentiment Analysis!

Feb
04

Announcing Live Chat Sentiment Analysis!

LiveHelpNow is proud to announce the release of an amazing new feature, Sentiment Analysis! LiveHelpNow continues to be an innovator in the customer service software space, providing unique solutio...

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Improved Analytics and Ticket Surveys help you capture more customer feedback

Sep
10

Improved Analytics and Ticket Surveys help you capture more customer feedback

We’ve updated the look and feel of the charts and graphs in LiveHelpNow Analytics to make them more accessible & responsive. View & Sort Chat, Ticket, and Call history using multiple ta...

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LiveHelpNow secured against OpenSSL heartbleed

Apr
10

LiveHelpNow secured against OpenSSL heartbleed

At LiveHelpNow we pride ourselves on maintaining a private and secure environment for our customers and their data. We employ financial grade security measures in both our hardware and software appli...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support