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LiveHelpNow – New Releases and Updates

New: Translate SMS chats, Find untagged chats, Merge tickets

02/04/2019       By: Natalya Bucuy

The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service, you will now be able to translate live chat...

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Tag, You’re It! – Win the Customer Service Game with Auto Tagging

10/29/2018       By: Natalya Bucuy

When you are tagged in sports, it means you’re out of the game (just like this little baseball player pictured). But when it comes to help desk tagging, a tag means that you are winning the cust...

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Tracking Conversions Influenced by Live Chat and Email Support Interactions

02/15/2018       By: Natalya Bucuy

LiveHelpNow Launches Conversion Tracking for Your Live Chat Sessions and Support Tickets The best part of tracking anything is when you finally catch it. As our company cat can tell you, that’s ...

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LiveHelpNow updates August 21st

08/22/2017       By: Natalya Bucuy

The following updates  were released today: Eventing API (webhooks) will now send chat dates in the account’s time zone set in Admin  Panel->My account->Account info Eventing API (webho...

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Just released: Folder organization of canned content, new shortcuts and more…

04/07/2017       By: Natalya Bucuy

Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching from chat to chat is now blazingly fast! New shortcuts. F...

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Securely exchange confidential forms—from within a chat session or via email

02/20/2017       By: Natalya Bucuy

Boost Data Security and Success with Secure Forms Until now, it was impossible to collect confidential or order information in a chat or email. Why? Because chat and email provide clear text communica...

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The Next Big Thing is Here: Landline Texting

11/28/2016       By: Natalya Bucuy

artsvector / Pixabay You read that correctly. LiveHelpNow pioneered the technology that allows customers to text a landline phone number and receive a response, just as you would between mobile devi...

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Landline SMS Chat is Here!

12/07/2015       By: Natalya Bucuy

We are happy to announce that we are rolling out a revolution customer service! The time has come to announce LiveHelpNow is now offering landline texting! Why would your business need landline tex...

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Chat Sentiment Analysis is Here

02/04/2015       By: Natalya Bucuy

A common issue that people have with texting, emails, and live chat alike is that it’s hard to read how the person you’re talking to is feeling. Unless they’re padding their message...

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Announcing Live Chat Sentiment Analysis!

02/04/2015       By: Natalya Bucuy

LiveHelpNow is proud to announce the release of an amazing new feature, Sentiment Analysis! LiveHelpNow continues to be an innovator in the customer service software space, providing unique solutio...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support