LiveHelpNow - Blog
LiveHelpNow – New Releases and Updates
Real-time Customer Feedback That Can Save Your Business: Webhook System
11/02/2021       By: Natalya Bucuy
When your significant other breaks up with you, it hurts like hell. All you want to do is get him or her back. Or, at the very least, understand why he or she left you. When a customer leaves you...
New Agent Workspace for Better Agent Experience
09/30/2021       By: Natalya Bucuy
Alright, folks! It’s storytime! The year was 1878. In a laboratory in Menlo Park, New Jersey a very determined scientist and his staff set out to complete a project. The group’s goal was to create...
LiveHelpNow Updates Mobile App for Ultimate User Experience
09/28/2021       By: Natalya Bucuy
Be honest. When you wake up in the morning, what is the first thing you do? If you’re like most people, you check your phone. According to one mobile consumer survey, 23 percent of adults check th...
Ticket Support System Updates: Omnichanneling Like Crazy
08/31/2021       By: Natalya Bucuy
This summer, we’re omnichanneling like we never omnichanneled before! What the heck does that mean? It means we are making it easier for your customers to reach you in as many ways as they wish....
Self-Service Galore: LiveHelpNow Introduces Customer Support Portal
08/30/2021       By: Natalya Bucuy
Automated postal kiosks. Cashier-less grocery stores. Order and payment monitors in restaurants. As innovations advance, more and more self-serve technology enters everyday life. And why not? Custom...
Security Update: Single Sign-On and Two-Factor Authentification
07/15/2021       By: Natalya Bucuy
Oh, passwords…What a life’s joy they are…NOT! With modern tech advances, security measures must step up. So passwords get longer, have additional requirements, and, let’s be honest, ta...
Spring Cleaning: LiveHelpNow Reorganizes Admin Panel
05/26/2021       By: Natalya Bucuy
Ahhhh, spring! Perfect time for cleaning out old junk, reorganizing, and starting anew. Sometimes, as we spring clean, we find random things that are clearly misplaced. Like, say, a blender in the coa...
LiveHelpNow Introduces KPI Dashboards, a Tool to Monitor Agent Performance
05/10/2021       By: Natalya Bucuy
KPI Dashboards – a new way to track contact center Key Performance Indicators. Imagine watching a competitive sporting event without the score. The game would literally be pointless, wouldn...
New Year, New Us: LiveHelpNow Introduces New User Panel
12/15/2020       By: Natalya Bucuy
Who does not like a good makeover? Gee, after the year we all had, everyone of us deserves one for sure. Makeover for more fierceness in 2021! To help our customers enter the new year with a new c...
Major update to LiveHelpNow Challenge. Gamification is here.
08/03/2020       By: Natalya Bucuy
Hey, Friends! We’d like to let you in on a little secret. Only a few of our customers may know that LiveHelpNow also owns and operates HelpSquad (helpsquad.com), a 24/7 call center employing 30...
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