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Ticket Support System Updates: Omnichanneling Like Crazy

Aug
31

Ticket Support System Updates: Omnichanneling Like Crazy

This summer, we’re omnichanneling like we never omnichanneled before!  What the heck does that mean?  It means we are making it easier for your customers to reach you in as many ways as they wish....

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Self-Service Galore: LiveHelpNow Introduces Customer Support Portal

Aug
30

Self-Service Galore: LiveHelpNow Introduces Customer Support Portal

Automated postal kiosks. Cashier-less grocery stores. Order and payment monitors in restaurants.  As innovations advance, more and more self-serve technology enters everyday life. And why not? Custom...

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Security Update: Single Sign-On and Two-Factor Authentification

Jul
15

Security Update: Single Sign-On and Two-Factor Authentification

Oh, passwords…What a life’s joy they are…NOT! With modern tech advances, security measures must step up. So passwords get longer, have additional requirements, and, let’s be honest, ta...

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Spring Cleaning: LiveHelpNow Reorganizes Admin Panel

May
26

Spring Cleaning: LiveHelpNow Reorganizes Admin Panel

Ahhhh, spring! Perfect time for cleaning out old junk, reorganizing, and starting anew. Sometimes, as we spring clean, we find random things that are clearly misplaced. Like, say, a blender in the coa...

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LiveHelpNow Introduces KPI Dashboards, a Tool to Monitor Agent Performance

May
10

LiveHelpNow Introduces KPI Dashboards, a Tool to Monitor Agent Performance

KPI Dashboards – a new way to track contact center Key Performance Indicators.  Imagine watching a competitive sporting event without the score. The game would literally be pointless, wouldn...

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New Year, New Us: LiveHelpNow Introduces New User Panel

Dec
15

New Year, New Us: LiveHelpNow Introduces New User Panel

Who does not like a good makeover?  Gee, after the year we all had, everyone of us deserves one for sure.  Makeover for more fierceness in 2021! To help our customers enter the new year with a new c...

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Major update to LiveHelpNow Challenge. Gamification is here.

Aug
03

Major update to LiveHelpNow Challenge. Gamification is here.

Hey, Friends! We’d like to let you in on a little secret. Only a few of our customers may know that LiveHelpNow also owns and operates HelpSquad (helpsquad.com), a 24/7 call center employing 30...

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New: Translate SMS chats, Find untagged chats, Merge tickets

Feb
04

New: Translate SMS chats, Find untagged chats, Merge tickets

The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service, you will now be able to translate live chat...

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Tag, You’re It! – Win the Customer Service Game with Auto Tagging

Oct
29

Tag, You’re It! – Win the Customer Service Game with Auto Tagging

When you are tagged in sports, it means you’re out of the game (just like this little baseball player pictured). But when it comes to help desk tagging, a tag means that you are winning the cust...

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Tracking Conversions influenced by Live Chat and Email Support interactions

Feb
15

Tracking Conversions influenced by Live Chat and Email Support interactions

LiveHelpNow Launches Conversion Tracking for Your Live Chat Sessions and Support Tickets The best part of tracking anything is when you finally catch it. That’s a great moment, as you can see in...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support