Aug
19

08/19/2023       By: Natalya Bucuy

What makes a good supervisor?  One psychological study defines five components of effective supervision: support, trust, respect, time, and investment. While there is more on the topic, to facilitate...

Jul
31

07/31/2023       By: Natalya Bucuy

When it comes to customer satisfaction, certain customer experience strategies come in handy. One of these strategies is to create a personalized customer experience. Doing so always pays off. That is...

Jul
20

07/20/2023       By: Natalya Bucuy

LiveHelpNow announces an exclusive partnership with JBConsulting to expand the reach of its omnichannel tools in Mexico and other Spanish-speaking regions. As LiveHelpNow’s reseller partner for ...

Jun
27

06/27/2023       By: Natalya Bucuy

Table Of Contents Embedded Chat Window: New FeaturesModern DesignSidebar DesignFull Screen Design – New!New FeaturesConclusion ...

Feb
22

02/22/2023       By: Natalya Bucuy

Extra! Extra! You might have heard the news already – the new LiveHelpNow Agent Workspace is here to stay and shine. Over two years in the making, our new agent software interface is now availab...

Jan
27

01/27/2023       By: Natalya Bucuy

A new year brings new beginnings and, naturally, new LiveHelpNow features and updates.  The quest for New Year’s resolutions gets a bad rep. Most people abandon their resolutions within days or wee...

Nov
15

11/15/2022       By: Natalya Bucuy

Table Of Contents Voice Chat Service: The Return to Human VoiceThe Benefits of the Voice Chat FeatureBetter Connections with CustomersQuicker...

May
16

05/16/2022       By: Natalya Bucuy

It’s always nice to talk to someone intelligent. Whether it be a person or a robot.  In the ever-changing customer support tech world, companies must maintain the balance between automation and hum...

Mar
30

03/30/2022       By: Natalya Bucuy

“Who are we?” It seems like a simple question. But it isn’t. It holds a lot of power as it prompts some serious soul digging. What does the question ask, exactly –  our name, what we do, ...

Dec
12

12/12/2021       By: Natalya Bucuy

So, we all remember 2020 that lasted a decade, right? And then 2021, that felt flew by in a blink of an eye?  We here at LiveHelpNow sure had a very eventful 2021. We upgraded our Agent Workspace, re...