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LiveHelpNow - New Releases and Updates

In this blog, you will find the most up-to-date information about our company’s product releases, software updates, and service improvements. Its purpose is to provide you with all the information you need to make the most of our offerings.

Just released: Folder organization of canned content, new shortcuts and more…

04/07/2017       By: Natalya Bucuy

Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching from chat to chat is now blazingly fast! New shortcuts. F...

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Securely exchange confidential forms—from within a chat session or via email

02/20/2017       By: Natalya Bucuy

Boost Data Security and Success with Secure Forms Until now, it was impossible to collect confidential or order information in a chat or email. Why? Because chat and email provide clear text communica...

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The Next Big Thing is Here: Landline Texting

11/28/2016       By: Natalya Bucuy

artsvector / Pixabay You read that correctly. LiveHelpNow pioneered the technology that allows customers to text a landline phone number and receive a response, just as you would between mobile devi...

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Landline SMS Chat is Here!

12/07/2015       By: Natalya Bucuy

We are happy to announce that we are rolling out a revolution customer service! The time has come to announce LiveHelpNow is now offering landline texting! Why would your business need landline tex...

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Chat Sentiment Analysis is Here

02/04/2015       By: Natalya Bucuy

A common issue that people have with texting, emails, and live chat alike is that it’s hard to read how the person you’re talking to is feeling. Unless they’re padding their message...

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Announcing Live Chat Sentiment Analysis!

02/04/2015       By: Natalya Bucuy

LiveHelpNow is proud to announce the release of an amazing new feature, Sentiment Analysis! LiveHelpNow continues to be an innovator in the customer service software space, providing unique solutio...

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Improved Analytics and Ticket Surveys help you capture more customer feedback

09/10/2014       By: Natalya Bucuy

We’ve updated the look and feel of the charts and graphs in LiveHelpNow Analytics to make them more accessible & responsive. View & Sort Chat, Ticket, and Call history using multiple ta...

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LiveHelpNow secured against OpenSSL heartbleed

04/10/2014       By: Natalya Bucuy

At LiveHelpNow we pride ourselves on maintaining a private and secure environment for our customers and their data. We employ financial grade security measures in both our hardware and software appli...

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Announcing the Beta Release of Visitor Triggers and Lead Scoring

03/04/2014       By: Natalya Bucuy

LiveHelpNow is pleased to announce the Beta release of Real-time Visitor Triggers and Lead Scoring! These powerful tools bring you closer than ever to your client base, all while equipping your opera...

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New Features Coming to LiveHelpNow in 2014

02/04/2014       By: Natalya Bucuy

LiveHelpNow Customer Service Software Rated #1 for 2014, with additional features coming soon…   Visitor Triggers with Lead Scoring for the Live Chat System   Visitor Triggers will...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support