LiveHelpNow - Software Tips and Tricks
Master our software and enhance your productivity. Here, we uncover hidden features, shortcuts, and innovative ways to maximize efficiency.
AI Suggested Responses: Improving The Customer Experience
01/18/2019       By: Natalya Bucuy
Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for their customers. According to a study conducted by Forrester, 72% of businesses say improv...
Know More
How to Make People Like You in 90 Seconds in Online Chat
11/15/2018       By: Natalya Bucuy
In the sales and customer service field, making the customer like you is crucial to providing good service. It’s already a challenge to make someone like you in person. But when all you have is a c...
Know More
Tag, You’re It! – Win the Customer Service Game with Auto Tagging
10/29/2018       By: Natalya Bucuy
When you are tagged in sports, it means you’re out of the game (just like this little baseball player pictured). But when it comes to help desk tagging, a tag means that you are winning the cust...
Know More
Chats by Chat Window and Canned Responses Stats Reports
10/11/2018       By: Natalya Bucuy
Hey there! We released a couple new reports today in Analytics: Chats by chat window stats. You will now be able to access reporting on how many times customers use each of the chat windows that you s...
Know More
6 Reasons You Should Let Your Customers Text You
10/04/2018       By: Natalya Bucuy
Your customers want to text! Did you know that LiveHelpNow offers a unique feature that lets your customers text your business landline, and have that conversation routed to a live customer service de...
Know More
NEW: Terminate chats with time delay, automatic messages for idle chat sessions
04/19/2018       By: Natalya Bucuy
We would like to tell you about the recent LiveHelpNow Live Chat System update carrying two worth noticing features. Ability to end chat with a time delay. Imagine a chat session where the last...
Know More
Facebook Integration
02/05/2018       By: Natalya Bucuy
LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via live chat, SMS/text, email , traditional phone, Twitter and now…Facebook! Yes, LiveHelpNow can ...
Know More
New report: Tickets by Source
01/10/2018       By: Natalya Bucuy
Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook posts? Or how many are submitted by agents vs customers? Well now you can see...
Know More
Wishes Can Come True with Secure Forms
08/03/2017       By: Natalya Bucuy
Did you ever wish you had a secure way to receive or exchange sensitive information within a chat? Collect orders right within chat window?! Well, wishes sometimes do come true, especially if you co...
Know More
Geeks Rule: How to Look Smart and Influence People with LiveHelpNow’s Knowledge Base
07/20/2017       By: Natalya Bucuy
Everyone wants to look smart. Let’s face it, geeks rule. Now you can look smart and help your clients at the same time with a knowledge base system from LiveHelpNow. More than 80% of consumers le...
Know More
Categories
- AI and ChatGPT
- Contact Center and Help Desk Blog
- Customer Experience Blog
- Customer Success Stories
- Customer Support Blog
- Cybersecurity
- Data and Analytics
- General Archives
- HIPAA
- Integrations
- Lead Generation and Sales Tips
- Live Chat
- New Releases and Updates
- Omnichannel
- Others
- Small Business Blog
- Software Tips and Tricks
- Uncategorized