Jul
10

07/10/2019       By: Natalya Bucuy

“It’s hard to make a difference when you can’t find your keys” It’s hard to make a difference when you can’t find your keys – one of my favourite #book title...

Jun
06

06/06/2019       By: Natalya Bucuy

Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a customer service line in desperate need of assistance only to be greeted by ...

Feb
04

02/04/2019       By: Natalya Bucuy

The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service, you will now be able to translate live chat...

Jan
18

01/18/2019       By: Natalya Bucuy

Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for their customers. According to a study conducted by Forrester, 72% of businesses say  improv...

Nov
15

11/15/2018       By: Natalya Bucuy

In the sales and customer service field, making the customer like you is crucial to providing good service. It’s already a challenge to make someone like you in person. But when all you have is a c...

Oct
29

10/29/2018       By: Natalya Bucuy

When you are tagged in sports, it means you’re out of the game (just like this little baseball player pictured). But when it comes to help desk tagging, a tag means that you are winning the cust...

Oct
11

10/11/2018       By: Natalya Bucuy

Hey there! We released a couple new reports today in Analytics: Chats by chat window stats. You will now be able to access reporting on how many times customers use each of the chat windows that you s...

Oct
04

10/04/2018       By: Natalya Bucuy

Your customers want to text! Did you know that LiveHelpNow offers a unique feature that lets your customers text your business landline, and have that conversation routed to a live customer service de...

Apr
19

04/19/2018       By: Natalya Bucuy

We would like to tell you about the recent LiveHelpNow Live Chat System update carrying two worth noticing features.   Ability to end chat with a time delay. Imagine a chat session where the last...

Feb
05

02/05/2018       By: Natalya Bucuy

LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via live chat, SMS/text, email , traditional phone, Twitter and now…Facebook! Yes, LiveHelpNow can ...