Apr
19

04/19/2018       By: Natalya Bucuy

We would like to tell you about the recent LiveHelpNow Live Chat System update carrying two worth noticing features.   Ability to end chat with a time delay. Imagine a chat session where the last...

Feb
05

02/05/2018       By: Natalya Bucuy

LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via live chat, SMS/text, email , traditional phone, Twitter and now…Facebook! Yes, LiveHelpNow can ...

Jan
10

01/10/2018       By: Natalya Bucuy

Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook posts? Or how many are submitted by agents vs customers? Well now you can see...

Aug
03

08/03/2017       By: Natalya Bucuy

Did you ever wish you had a secure way to receive or exchange sensitive information within a chat?  Collect orders right within chat window?! Well, wishes sometimes do come true, especially if you co...

Jul
20

07/20/2017       By: Natalya Bucuy

Everyone wants to look smart. Let’s face it, geeks rule.  Now you can look smart and help your clients at the same time with a knowledge base system from LiveHelpNow. More than 80% of consumers le...

Jul
13

07/13/2017       By: Natalya Bucuy

Live Chat is all about keeping customers happy and shopping carts full.  If a Chat session is going off the rails, Sentiment Analysis from LiveHelpNow helps put you on the right track. Good customer...

Jun
16

06/16/2017       By: Natalya Bucuy

Answering the same questions repeatedly can be frustrating. Worse yet, it can reduce the efficiency of your chat agents. What is a live chat agent to do?  Create canned responses!   Canned resp...

Apr
27

04/27/2017       By: Natalya Bucuy

Patience may be a virtue, but it’s not a virtue most customers have these days. Today’s consumers are more demanding than ever before.  They want customized, knowledgeable customer service that s...

Apr
07

04/07/2017       By: Natalya Bucuy

Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching from chat to chat is now blazingly fast! New shortcuts. F...

Mar
02

03/02/2017       By: Natalya Bucuy

Sometimes words just aren’t enough. It might seem odd for us to say that since providing our clients with world-class chatting capability is a big part of what we do here at LiveHelpNow. But, as you...