Nov
09

11/09/2015       By: Natalya Bucuy

There has been much ado about Search Engine Optimization. Knowing that most customers rarely get past the first page of search results, companies have been quick to invest in SEO, the process of maki...

Sep
29

09/29/2015       By: Natalya Bucuy

Yes, you read that correctly. LiveHelpNow, the chat software company is declaring that traditional chat for customer service is a thing of the past. Have you ever been on a website and needed to ask ...

Sep
28

09/28/2015       By: Natalya Bucuy

Customer service teams are notoriously major cost centers in any business. Between training people, paying their salaries, and spending countless hours solving customer problems- those numbers start t...

Aug
05

08/05/2015       By: Natalya Bucuy

Long time back ‘Cloud Computing’ entered the world of technology. Since, then hosted services are used by billions of corporations from all around the world. The capabilities of cloud computing ha...

Dec
23

12/23/2014       By: Natalya Bucuy

They say you only get one shot at a first impression. In the world of customer service, that first impression often comes in the form of text, and where there’s text- there’s massive spell...

Dec
09

12/09/2014       By: Natalya Bucuy

Having a knowledge management system is no longer optional. In fact, even if you haven’t specifically thought about it, your company probably already has some sort of knowledge management system (a...

Sep
09

09/09/2014       By: Natalya Bucuy

You’re not imagining it: Consumers are more impatient than ever before. According to the National Center for Biotechnology Information, attention spans are shrinking – dropping from 12 seconds in...

Aug
19

08/19/2014       By: Natalya Bucuy

If you are a business owner, the one thing you can never be sure of is customer behavior. It can seem less complicated to make your yearly budget, audit your inventory or file your self-employed busi...

Jul
24

07/24/2014       By: Natalya Bucuy

Whether you’re a small business owner, solo entrepreneur, or just a hard working person trying to get more done in less time, you can maximize your productivity by outsourcing. A lot of people ...

Jun
23

06/23/2014       By: Natalya Bucuy

Running a business is exhausting, its time-consuming, and it can easily take over your life. When something takes over your life, it can majorly cloud your judgment. When something clouds your judgme...