Dec
12

12/12/2021       By: Natalya Bucuy

We all love a good apocalypse movie, right? Or at least we did until we actually lived one in the real world.  One thing we don’t get to see in many such films is what happens after the brave heroe...

Nov
02

11/02/2021       By: Natalya Bucuy

There is nothing better than feeling understood.  Customer service representatives know the needs of their customers. They interact with them daily and they understand their pain points, the solution...

Nov
02

11/02/2021       By: Natalya Bucuy

When your significant other breaks up with you, it hurts like hell. All you want to do is get him or her back. Or, at the very least, understand why he or she left you.  When a customer...

Sep
30

09/30/2021       By: Natalya Bucuy

Alright, folks! It’s storytime! The year was 1878. In a laboratory in Menlo Park, New Jersey a very determined scientist and his staff set out to complete a project. The group’s goal was to create...

Sep
28

09/28/2021       By: Natalya Bucuy

Be honest. When you wake up in the morning, what is the first thing you do?  If you’re like most people, you check your phone. According to one mobile consumer survey, 23 percent of adults check th...

Aug
31

08/31/2021       By: Natalya Bucuy

Table Of Contents Put it Anywhere: New Embedding Features1. Support Portal Embed2. Embedded Chat Widget3. Website embedGet It All Together: T...

Aug
30

08/30/2021       By: Natalya Bucuy

Automated postal kiosks. Cashier-less grocery stores. Order and payment monitors in restaurants.  As innovations advance, more and more self-serve technology enters everyday life. And why not? Custom...

Jul
15

07/15/2021       By: Natalya Bucuy

Oh, passwords…What a life’s joy they are…NOT! With modern tech advances, security measures must step up. So passwords get longer, have additional requirements, and, let’s be honest, ta...

May
26

05/26/2021       By: Natalya Bucuy

Ahhhh, spring! Perfect time for cleaning out old junk, reorganizing, and starting anew. Sometimes, as we spring clean, we find random things that are clearly misplaced. Like, say, a blender in the coa...

Dec
15

12/15/2020       By: Natalya Bucuy

Who does not like a good makeover?  Gee, after the year we all had, everyone of us deserves one for sure.  Makeover for more fierceness in 2021! To help our customers enter the new year with a new c...