LiveHelpNow - Customer Experience Blog
LiveHelpNow’s Customer Experience Blog is your go-to resource for insights and guidance on all things CX. Whether you are a customer service professional or a business owner, this is the place for CX inspiration.
4 Email Support Tips to Up Your Customer Service Game
06/19/2019 By: Natalya Bucuy
Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A while ago a friend of mine went to g...
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Customer Experience Expert Round-Up: 6 Brands That Are Getting it Right
06/13/2019 By: Natalya Bucuy
Customer experience horror stories are rampant. Everybody has one. On any given day, you can turn on the news or scroll through social media only to find countless narratives that detail nightmare va...
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5 Ways to Make Employees – And Customers – Happy!
06/11/2019 By: Natalya Bucuy
Happy employees result in happy customers. We discuss five ways to enhance employee job satisfaction. When employees love their jobs, their work performance is better. In turn that makes customers hap...
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20 Ways To Make The Live Chat Experience More Personal
06/06/2019 By: Natalya Bucuy
Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a customer service line in desperate need of assistance only to be greeted by an ...
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Improving CX: 5 Ingredients for Successful Customer Experience
06/05/2019 By: Natalya Bucuy
Companies that score high in customer service are doing something right. We examine their customer experience strategies using five evaluation categories. What do Chick-fil-A, Trader Joes, Aldi, and A...
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6 customer experience strategies to help you beat the competition
05/31/2019 By: Natalya Bucuy
Unless you’ve unlocked the secret of cold fusion or cured the common cold, your business has competition. Separating yourself from that competition involves more than just lowering prices or bea...
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Three Ways to Improve Human Customer Service Without Extra Costs
05/28/2019 By: Natalya Bucuy
“Are you a real human?” We get this question all the time when we start our virtual chat sessions here at LiveHelpNow. Our customers don’t want to talk to robots. They want human customer se...
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5 Tips Towards Delivering Consistent Customer Experience
05/23/2019 By: Natalya Bucuy
Last week, I had an overcharge issue with my phone provider. A tweet mentioning the service provider got me a prompt response from the official Twitter account. I was advised to call the service cente...
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Bad Enough that Customers Aren’t Always Right…What If Your Customers Are Just Plain Dumb?
03/15/2019 By: Natalya Bucuy
Before you get offended by the title…just hear us out. As we take this moment to acknowledge the existence of stupidity, we promise to do it as respectfully as humanly possible. We aren’t the ...
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AI Suggested Responses: Improving The Customer Experience
01/18/2019 By: Natalya Bucuy
Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for their customers. According to a study conducted by Forrester, 72% of businesses say improv...
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