LiveHelpNow - Customer Experience Blog
LiveHelpNow’s Customer Experience Blog is your go-to resource for insights and guidance on all things CX. Whether you are a customer service professional or a business owner, this is the place for CX inspiration.
Always Be Amazing: A Lesson in Lombardi Time with Shep Hyken
10/24/2019 By: Natalya Bucuy
Vince Lombardi was a great football coach. But, he was an even more amazing leader. Why? Because, the Green Bay Packers coach held himself, his team and his coaching staff to a higher standard. ...
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The Power of a Story: 4 Steps to Inspire Customer-Led Storytelling
10/21/2019 By: Natalya Bucuy
Imagine a billboard for your brand everywhere you go. One in the coffee shop. One in the grocery store. Two at your doctor’s office. Elleven at your industry convention. What am I talking about? Y...
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Dogs are Customers, Too: Brands with a Dog Customer Experience
10/15/2019 By: Natalya Bucuy
People love their pets. According to a Harris Poll survey, 95% of all pet owners consider their pets to be members of the family. The same study also found that pet owners show their love for their fu...
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Get Wacky With It: Make Your Customer Experience Memorable
10/11/2019 By: Natalya Bucuy
A couple of years ago I traveled to Albany, NY for work and booked an AirBnB room. Once I booked, I got the usual email from the owner of the property with the check-in instructions. But there was som...
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Triggered by the 7 Service Triggers: Know What Sets Your Customers Off
10/08/2019 By: Natalya Bucuy
Everyone has a pet peeve. For me, it’s loud chewing. I (and I cannot stress this enough) absolutely hate when someone obnoxiously chomps away on their food. Shockingly, I’ve encountered plen...
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3 Reasons You Should Attend #SmallBizCX19
09/17/2019 By: Natalya Bucuy
#SmallBizCX19 isn’t your typical business conference. For starters, it’s 100% online and 100% free. Secondly, and most importantly, it is centered around improving your business’s customer e...
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20 Customer Experience Influencers You Should Follow NOW
09/05/2019 By: Natalya Bucuy
“Those people who develop the ability to continuously acquire new and better forms of knowledge that they can apply to their work and to their lives will be the movers and shakers in our society fo...
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What Will the Future Be Like? Customer Experience Experts Weigh-In
08/21/2019 By: Natalya Bucuy
Are you ready for the future? Let me rephrase that…is your business ready for the future? There’s only one way to find out. You’ve got to put your ear to the ground, do some research...
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Human After All: Experts Tell How to Make Customer Experience Personal
08/16/2019 By: Natalya Bucuy
In any business keeping up with your competitors is an important thing. Standing out in a crowd of companies that offer products and services similar to yours, is yet another challenge. And it’s ...
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How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats
08/14/2019 By: Natalya Bucuy
For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.” They’ve also been committed to engaging with their cust...
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