LiveHelpNow - Customer Experience Blog
LiveHelpNow’s Customer Experience Blog is your go-to resource for insights and guidance on all things CX. Whether you are a customer service professional or a business owner, this is the place for CX inspiration.
Dealing with a Customer Service Crisis When Your Client Is an Extremely Irritated Sasquatch
10/25/2018 By: Natalya Bucuy
Any flourishing business must be prepared to deal with “monster” clients. Are you ready to handle a crisis when your customer is an extremely irritated Sasquatch? You may think it’s a myth. You...
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8 Ways to Build Customer Loyalty That Do Not Resort to Hypnosis (and One That Does!)
10/16/2018 By: Natalya Bucuy
Customer loyalty is highly important to any successful business. In order for your business to be financially healthy, you want to reduce customer churn (without resorting to any drastic measures such...
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How to Improve Trust with Customer Support Software
04/30/2018 By: Natalya Bucuy
A poor attitude and lack of confidence toward your business can spell major trouble. Studies have shown a direct correlation with lack of trust and customers jumping ship to another brand. While it’...
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Live Chat Apps: 5 Eye-Popping Statistics to Improve Your Customer Service
04/16/2018 By: Natalya Bucuy
Customer service is becoming faster and more competitive than ever before. Live chat apps along with customer service data can drive a strategy that helps better serve your customer base. If you’re ...
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Customer Service Cornerstones For Your Online Business
02/18/2014 By: Natalya Bucuy
As a business owner and a consumer, you know that a company’s level of customer service can make or break a customer’s loyally and commitment to a brand. Unfortunately one drawback of running a...
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Close the loop: Turn customer feedback into customer insight
02/14/2013 By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net Regardless of the products it sells or the work it performs, no business can be successful for long if its customers aren’t happy. To learn where they stand in ...
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Mastering the Sales Funnel: How to Build Long-Term Loyalty
10/23/2012 By: Natalya Bucuy
You’ve generated new leads, qualified them, pursued them, and gotten the sale. Now how can you keep those shoppers coming back? Loyal customers keep companies alive, not only through repeated busine...
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Mastering the Sales Funnel: Turning Leads into Sales
10/18/2012 By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net Once you’ve got leads coming in, take the next steps to walk them toward the register. The process may not always be speedy, but taking the time to parse through po...
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Companies who invest in customer experience reap rich rewards
07/05/2012 By: Natalya Bucuy
If you have been reading this blog for any amount of time, you may have noticed a recurring theme. We passionately believe that only those companies providing a brilliant customer experience will be a...
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7 reasons excellent customer experience can be your ace in the hole
06/25/2012 By: Natalya Bucuy
Can I make an informed guess? The economy is terrible and you are staring across at the competition, sitting pretty on a pile of cash. On the surface, things don’t look good. But what if I told ...
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