Jun
16

06/16/2017       By: Natalya Bucuy

Answering the same questions repeatedly can be frustrating. Worse yet, it can reduce the efficiency of your chat agents. What is a live chat agent to do?  Create canned responses!   Canned resp...

May
12

05/12/2017       By: Natalya Bucuy

It’s a given—top-notch customer service boosts sales, converts leads, and keeps your customers happy.  It’s also a sure bet that missed calls, inaccurate information, and rude Chat agents ...

May
04

05/04/2017       By: Natalya Bucuy

Only a few years ago, online chat was a new feature for website visitors.  Customer expectations were low because of dropped chat sessions,  lack of responsiveness, and long lag times. And, let̵...

Apr
27

04/27/2017       By: Natalya Bucuy

Patience may be a virtue, but it’s not a virtue most customers have these days. Today’s consumers are more demanding than ever before.  They want customized, knowledgeable customer service that s...

Apr
07

04/07/2017       By: Natalya Bucuy

Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching from chat to chat is now blazingly fast! New shortcuts. F...

Mar
02

03/02/2017       By: Natalya Bucuy

Sometimes words just aren’t enough. It might seem odd for us to say that since providing our clients with world-class chatting capability is a big part of what we do here at LiveHelpNow. But, as you...

Feb
20

02/20/2017       By: Natalya Bucuy

OpenClipart-Vectors / Pixabay Until now, it was impossible to collect confidential or order information in a chat or email. Why? Because chat and email provide clear text communication, which is n...

Dec
12

12/12/2016       By: Natalya Bucuy

Here’s a challenge where you win—no matter what.  It’s a whole lot easier than, say, the challenge of escaping from a big maze, which we don’t recommend you try since that’s how we lost our...

Nov
28

11/28/2016       By: Natalya Bucuy

It’s no surprise that happy customer service agents mean happy customers. Just imagine, if you were to get on a call or a chat with a customer service agent who sounds like they woke up on the wrong...

Aug
29

08/29/2016       By: Natalya Bucuy

One of the problems with Online Business is that customers are disconnected from a live person who can answer their questions in real time. Without the required information at the right time, customer...