LiveHelpNow - Contact Center and Help Desk Blog
Here you will find informative articles, how-tos and advice on a wide range of contact center and help desk-related topics. Stay abreast of the latest technology and trends impacting contact centers and help desks.
Your Most Effective Customer Service Tool: Live Chat from LiveHelpNow
05/04/2017       By: Natalya Bucuy
Only a few years ago, online chat was a new feature for website visitors. Customer expectations were low because of dropped chat sessions, lack of responsiveness, and long lag times. And, let̵...
Know More
The Tools You Need to Help Your Customers—Fast
04/27/2017       By: Natalya Bucuy
Patience may be a virtue, but it’s not a virtue most customers have these days. Today’s consumers are more demanding than ever before. They want customized, knowledgeable customer service that s...
Know More
Just released: Folder organization of canned content, new shortcuts and more…
04/07/2017       By: Natalya Bucuy
Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching from chat to chat is now blazingly fast! New shortcuts. F...
Know More
Introducing Animated GIFs for Live Chat
03/02/2017       By: Natalya Bucuy
Sometimes words just aren’t enough. It might seem odd for us to say that since providing our clients with world-class chatting capability is a big part of what we do here at LiveHelpNow. But, as you...
Know More
Boost Data Security and Success with Secure Forms
02/20/2017       By: Natalya Bucuy
OpenClipart-Vectors / Pixabay Until now, it was impossible to collect confidential or order information in a chat or email. Why? Because chat and email provide clear text communication, which is n...
Know More
Take a Customer Service Challenge You Can’t Lose
12/12/2016       By: Natalya Bucuy
Here’s a challenge where you win—no matter what. It’s a whole lot easier than, say, the challenge of escaping from a big maze, which we don’t recommend you try since that’s how we lost our...
Know More
How to Keep Your Customer Service Agents Happy
11/28/2016       By: Natalya Bucuy
It’s no surprise that happy customer service agents mean happy customers. Just imagine, if you were to get on a call or a chat with a customer service agent who sounds like they woke up on the wrong...
Know More
4 Tips to grow Sales using Live Chat
08/29/2016       By: Natalya Bucuy
One of the problems with Online Business is that customers are disconnected from a live person who can answer their questions in real time. Without the required information at the right time, customer...
Know More
Live Chat is Dead: Long Live the Text!
09/29/2015       By: Natalya Bucuy
Yes, you read that correctly. LiveHelpNow, the chat software company is declaring that traditional chat for customer service is a thing of the past. Have you ever been on a website and needed to ask ...
Know More
Should you outsource your customer service and sales teams?
09/28/2015       By: Natalya Bucuy
Customer service teams are notoriously major cost centers in any business. Between training people, paying their salaries, and spending countless hours solving customer problems- those numbers start t...
Know More
Categories
- AI and ChatGPT
- Contact Center and Help Desk Blog
- Customer Experience Blog
- Customer Success Stories
- Customer Support Blog
- Cybersecurity
- Data and Analytics
- General Archives
- HIPAA
- Integrations
- Lead Generation and Sales Tips
- Live Chat
- New Releases and Updates
- Omnichannel
- Others
- Small Business Blog
- Software Tips and Tricks
- Uncategorized