LiveHelpNow - Contact Center and Help Desk Blog
Here you will find informative articles, how-tos and advice on a wide range of contact center and help desk-related topics. Stay abreast of the latest technology and trends impacting contact centers and help desks.
Live Chat is Dead: Long Live the Text!
09/29/2015       By: Natalya Bucuy
Yes, you read that correctly. LiveHelpNow, the chat software company is declaring that traditional chat for customer service is a thing of the past. Have you ever been on a website and needed to ask ...
Know More
Should you outsource your customer service and sales teams?
09/28/2015       By: Natalya Bucuy
Customer service teams are notoriously major cost centers in any business. Between training people, paying their salaries, and spending countless hours solving customer problems- those numbers start t...
Know More
Are Your Spelling Mistakes Costing You Customers?
12/23/2014       By: Natalya Bucuy
They say you only get one shot at a first impression. In the world of customer service, that first impression often comes in the form of text, and where there’s text- there’s massive spell...
Know More
Managing Email Overload with Mass Ticket Actions
01/20/2014       By: Natalya Bucuy
How do you manage email overload when you receive hundreds or even thousands of customer inquiries on a daily basis? Until recently there’s been no easy answer to that question. You can divide ...
Know More
Live Chat Queuing- Balance Agent Workload in Call Centers
09/27/2013       By: Natalya Bucuy
In the fast-paced environment of a modern call center, the efficient use of time is the key to both happy customers and satisfied management. Traditionally, live interactions between call center ag...
Know More
Do I Really Need a Ticket System?
09/18/2013       By: Natalya Bucuy
Image courtesy of Stuart Miles / FreeDigitalPhotos.net How many times have you come in on a Monday morning, checked your email, and then instantly wanted to go crawl back in bed after seeing tons and ...
Know More
How to turn idle help desk agents into productivity powerhouses
09/18/2012       By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net If you oversee a help center, you’ve likely noticed that unpredictable call volumes can leave you with the difficult task of managing periods of idle time. Inactive...
Know More
Metrics That Matter: Assessing Your Helpdesk Solution
09/11/2012       By: Natalya Bucuy
Analytics are a manager’s best friend. By collecting massive amounts of customer data into neat reports, they allow management to identify problem areas and set concrete, quantifiable goals. But wit...
Know More
How to Adapt Call Center Tactics to Chatting
08/09/2012       By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net “Time is money.” Ben Franklin coined this saying in the 1700s, and it’s especially true today for businesses looking to expand. So if you’re c...
Know More
5 tips on motivating your help desk employees – Part 2
11/30/2011       By: Natalya Bucuy
This is part 2 of a two part series about motivating your help desk department. Part 1 is here. In the last blog post I talked about why a company needs to keep the morale of the customer service dep...
Know More
Categories
- AI and ChatGPT
- Contact Center and Help Desk Blog
- Customer Experience Blog
- Customer Success Stories
- Customer Support Blog
- Cybersecurity
- Data and Analytics
- General Archives
- HIPAA
- Integrations
- Lead Generation and Sales Tips
- Live Chat
- New Releases and Updates
- Omnichannel
- Others
- Small Business Blog
- Software Tips and Tricks
- Uncategorized