LiveHelpNow - Blog
Get Wacky With It: Make Your Customer Experience Memorable
10/11/2019       By: Natalya Bucuy
A couple of years ago I traveled to Albany, NY for work and booked an AirBnB room. Once I booked, I got the usual email from the owner of the property with the check-in instructions. But there was som...
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Triggered by the 7 Service Triggers: Know What Sets Your Customers Off
10/08/2019       By: Natalya Bucuy
Everyone has a pet peeve. For me, it’s loud chewing. I (and I cannot stress this enough) absolutely hate when someone obnoxiously chomps away on their food. Shockingly, I’ve encountered plen...
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3 Reasons You Should Attend #SmallBizCX19
09/17/2019       By: Natalya Bucuy
#SmallBizCX19 isn’t your typical business conference. For starters, it’s 100% online and 100% free. Secondly, and most importantly, it is centered around improving your business’s customer e...
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Six Ways to Make Your Customer Service Agents Love Their Jobs
09/16/2019       By: Natalya Bucuy
It’s not a secret that happy employees make happy customers. When employees love their jobs, their work performance and engagement is better. With more effort comes higher efficienc...
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20 Customer Experience Influencers You Should Follow NOW
09/05/2019       By: Natalya Bucuy
“Those people who develop the ability to continuously acquire new and better forms of knowledge that they can apply to their work and to their lives will be the movers and shakers in our society fo...
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What Will the Future Be Like? Customer Experience Experts Weigh-In
08/21/2019       By: Natalya Bucuy
Are you ready for the future? Let me rephrase that…is your business ready for the future? There’s only one way to find out. You’ve got to put your ear to the ground, do some research...
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Human After All: Experts Tell How to Make Customer Experience Personal
08/16/2019       By: Natalya Bucuy
In any business keeping up with your competitors is an important thing. Standing out in a crowd of companies that offer products and services similar to yours, is yet another challenge. And it’s ...
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How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats
08/14/2019       By: Natalya Bucuy
For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.” They’ve also been committed to engaging with their cust...
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Disney Customer Experience: The Magic of No Worries
08/09/2019       By: Natalya Bucuy
?As soon as you walk in and see the statue of Walt and Mickey you are immediately back to being a little kid. It’s magic??? ~ Kim Magic. That is one word that keeps popping up time and again when we...
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12 books That Will Turn You Into A Costumer Experience Superstar
07/31/2019       By: Natalya Bucuy
For millenniums, humans and books grew and evolved together. Today, as millennials become the predominant generation, books seem to have started giving way to digital media and human interactions too...
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