LiveHelpNow - Blog
Customer Experience Expert Round-Up: 6 Brands That Are Getting it Right
06/13/2019 By: Natalya Bucuy
Customer experience horror stories are rampant. Everybody has one. On any given day, you can turn on the news or scroll through social media only to find countless narratives that detail nightmare va...
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5 Ways to Make Employees – And Customers – Happy!
06/11/2019 By: Natalya Bucuy
Happy employees result in happy customers. We discuss five ways to enhance employee job satisfaction. When employees love their jobs, their work performance is better. In turn that makes customers hap...
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20 Ways To Make The Live Chat Experience More Personal
06/06/2019 By: Natalya Bucuy
Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a customer service line in desperate need of assistance only to be greeted by an ...
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Improving CX: 5 Ingredients for Successful Customer Experience
06/05/2019 By: Natalya Bucuy
Companies that score high in customer service are doing something right. We examine their customer experience strategies using five evaluation categories. What do Chick-fil-A, Trader Joes, Aldi, and A...
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6 customer experience strategies to help you beat the competition
05/31/2019 By: Natalya Bucuy
Unless you’ve unlocked the secret of cold fusion or cured the common cold, your business has competition. Separating yourself from that competition involves more than just lowering prices or bea...
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7 tips for boosting your call center’s FCR (First Contact Resolution) rate
05/28/2019 By: Natalya Bucuy
When is a business delivering the best customer service possible? It’s when zero customers interact with customer service. This may sound counter-intuitive, but it’s true. Do you call your credit ...
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Three Ways to Improve Human Customer Service Without Extra Costs
05/28/2019 By: Natalya Bucuy
“Are you a real human?” We get this question all the time when we start our virtual chat sessions here at LiveHelpNow. Our customers don’t want to talk to robots. They want human customer se...
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5 Tips Towards Delivering Consistent Customer Experience
05/23/2019 By: Natalya Bucuy
Last week, I had an overcharge issue with my phone provider. A tweet mentioning the service provider got me a prompt response from the official Twitter account. I was advised to call the service cente...
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Closing the Generational Gap in Workplace
05/07/2019 By: Natalya Bucuy
“Don’t make fun of your mother for needing help with her computer. She taught you how to use a spoon!” The popular online meme’s got a point. In the ever-changing tech world, the younger gener...
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Leadership and Followership Learned From Dance
04/26/2019 By: Natalya Bucuy
Sometimes the most valuable lessons in leadership and followership come from outside the office. Meet Mario Che and Jeanette Fiallo, Latin dancers from Florida. Photo by Ray Lopez Photo by The Scene M...
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