Aug
19

08/19/2023       By: Natalya Bucuy

What makes a good supervisor?  One psychological study defines five components of effective supervision: support, trust, respect, time, and investment. While there is more on the topic, to facilitate...

Aug
03

08/03/2023       By: Natalya Bucuy

Table Of Contents How to Benchmark Customer ServiceWhy is customer service benchmarking important?Customer Service Benchmarks to Track 1. Re...

Jul
31

07/31/2023       By: Natalya Bucuy

Any online retailer knows the oh-so-common customer inquiry – the Where Is My Order (WISMO).  An everyday occurrence for customer service agents, this one is perhaps the simplest of...

Jul
31

07/31/2023       By: Natalya Bucuy

When it comes to customer satisfaction, certain customer experience strategies come in handy. One of these strategies is to create a personalized customer experience. Doing so always pays off. That is...

Jul
27

07/27/2023       By: Brandon Stillwell

Deciding whether to adopt a chatbot as part of your customer service plan can be intimidating. Will customers use it? Will the quality of my customer service suffer? What about operational cost savin...

Jul
25

07/25/2023       By: Michael Kansky

Customer service can make or break you. It’s important that your business has a stellar team of customer support professionals ready to field the questions and issues plaguing customers. But its equ...

Jul
20

07/20/2023       By: Natalya Bucuy

LiveHelpNow announces an exclusive partnership with JBConsulting to expand the reach of its omnichannel tools in Mexico and other Spanish-speaking regions. As LiveHelpNow’s reseller partner for ...

Jul
20

07/20/2023       By: Natalya Bucuy

Let’s be honest, if we created a list of the “X Best Help Desk Software,” whatever we put on the list would be biased, unfit for the specific needs of business leaders, or both. And so instead, ...

Jul
12

07/12/2023       By: Brandon Stillwell

First call resolution (FCR) is one of the most important customer-service metrics. Especially so for businesses handling a substantial number of customer-service inquiries. It’s a good indication of...

Jun
27

06/27/2023       By: Natalya Bucuy

Table Of Contents Embedded Chat Window: New FeaturesModern DesignSidebar DesignFull Screen Design – New!New FeaturesConclusion ...