Jul
10

07/10/2013       By: Natalya Bucuy

Serve customers like never before with join.me Provided by LogMeIn, join.me will allow you to serve your customers like never before. See a chatting customer’s screen and take over mouse and keyboa...

Jan
28

01/28/2013       By: Natalya Bucuy

Live chats are a great lead source- especially when you prompt visitors for their contact information for later follow-up. In addition, LiveHelpNow lets you personalize how you see visitors browsing�...

Jan
18

01/18/2013       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Maintaining a presence on the Internet through the use of social media and a well-designed company website is a must, but many companies forget that they must also ta...

Jan
11

01/11/2013       By: Natalya Bucuy

Our new Android App is now available to LiveHelpNow Live Chat System subscribers in the Google Play Store free of charge! We offer the top rated live chat system for websites, accessible in the pa...

Jan
10

01/10/2013       By: Natalya Bucuy

Sending pre-written messages while you chat is a great way to save time and allow yourself the freedom to multitask, but using too many can create a disconnect between you and the customer. We’ve re...

Dec
28

12/28/2012       By: Natalya Bucuy

Every day your staff talks to customers on a wide range of topics. While much of this is routine, wouldn’t it be nice to quickly pick the golden nuggets out of each conversation? Rather than wad...

Sep
13

09/13/2012       By: Natalya Bucuy

FreeDigitalPhotos.net A knowledge base is not merely something that’s nice to have if you offer software products and services. It’s as crucial as pushing regular updates, incorporating ne...

Aug
23

08/23/2012       By: Natalya Bucuy

courtesy of freedigitalphotos.net You may already have read about the usefulness of chat tags. With LiveHelpNow’s analytical features, tagging chats let operators track what their customers’ n...

Aug
14

08/14/2012       By: Natalya Bucuy

Savvy companies know that customer service is a key way to differentiate themselves from the competition. As has been mentioned here before, a knowledge base is one useful tool for improving your webs...

Jun
07

06/07/2012       By: Natalya Bucuy

Looking for an easy way to connect with your customers? Remind them of their positive experience with your brand by sending them a copy of their latest chat transcript. You can even link a survey to t...