LiveHelpNow - Software Tips and Tricks
Master our software and enhance your productivity. Here, we uncover hidden features, shortcuts, and innovative ways to maximize efficiency.
LiveHelpNow Knowledge Base Tool Moves to Admin Workspace
04/21/2022       By: Natalya Bucuy
Sometimes when you start cleaning your house, you move some of the furniture and realize that the new arrangement looks much better. Customer Support Solutions ...
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How to Navigate Live Chat Cybersecurity
01/03/2022       By: Natalya Bucuy
Live chat is a convenient and effective way of providing customers with great service on their own terms. It provides an easy and hassle-free way for customers to get connected with support. It’s ...
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How to Provide Good Customer Service While Handling Multiple Chats
10/07/2021       By: Natalya Bucuy
How many in-person conversations can you have at the same time? Brain studies suggest the answer is just one. And if you’re in a group of people, only four people can have a conversation t...
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4 Great Tools That Improve Customer Experience
08/19/2021       By: Natalya Bucuy
Table Of Contents What is a customer support tool?Benefits of Customer Service Software1. LiveHelpNow2. Qualtrics XM3. Salesforce Service Clo...
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Build a Conversational AI Virtual Agent in Three Steps
07/20/2021       By: Natalya Bucuy
What matters to customers today? Short answer: convenience. Customers are showing that they will take their business where they can get convenient self-service solutions built on conversational arti...
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5 Tips to Manage Increased Holiday Traffic
11/20/2020       By: Natalya Bucuy
As much as we’re all looking forward to the year 2020 to end, it’s not over until the clock strikes midnight. Until then we still have some work to do. Holiday season is upon us and, as ever...
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Major update to LiveHelpNow Challenge. Gamification is here.
08/03/2020       By: Natalya Bucuy
Hey, Friends! We’d like to let you in on a little secret. Only a few of our customers may know that LiveHelpNow also owns and operates HelpSquad (helpsquad.com), a 24/7 call center employing 30...
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Chatbots: The Business Guardian Angel!
01/15/2020       By: Natalya Bucuy
Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer customers as any human agent would do. Interesting, isn’t it...
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How to Use Help Desk Tools to Be a Proactive Customer Service Hero
07/12/2019       By: Natalya Bucuy
Table Of Contents Proactive vs. Reactive Service: ComparisonRelated Post: Six Steps to Successful Journey MappingWays to Achieve Proactive Cu...
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A Tool that Makes a Difference: Ticket Management System
07/10/2019       By: Natalya Bucuy
“It’s hard to make a difference when you can’t find your keys” It’s hard to make a difference when you can’t find your keys – one of my favourite #book title...
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