Jul
12

07/12/2019       By: Natalya Bucuy

“An ounce of prevention is worth a pound of cure.” The author of the famous wisdom, Benjamin Franklin, might have not spoken about customer service specifically. But we will go ahead and apply it ...

Jul
10

07/10/2019       By: Natalya Bucuy

“It’s hard to make a difference when you can’t find your keys” It’s hard to make a difference when you can’t find your keys – one of my favourite #book title...

Jun
19

06/19/2019       By: Natalya Bucuy

Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A while ago a friend of mine went to g...

Jun
06

06/06/2019       By: Natalya Bucuy

Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a customer service line in desperate need of assistance only to be greeted by an ...

Feb
04

02/04/2019       By: Natalya Bucuy

The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service, you will now be able to translate live chat...

Jan
18

01/18/2019       By: Natalya Bucuy

Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for their customers. According to a study conducted by Forrester, 72% of businesses say  improv...

Nov
15

11/15/2018       By: Natalya Bucuy

In the sales and customer service field, making the customer like you is crucial to providing good service. It’s already a challenge to make someone like you in person. But when all you have is a c...

Oct
29

10/29/2018       By: Natalya Bucuy

When you are tagged in sports, it means you’re out of the game (just like this little baseball player pictured). But when it comes to help desk tagging, a tag means that you are winning the cust...

Oct
11

10/11/2018       By: Natalya Bucuy

Hey there! We released a couple new reports today in Analytics: Chats by chat window stats. You will now be able to access reporting on how many times customers use each of the chat windows that you s...

Oct
04

10/04/2018       By: Natalya Bucuy

Your customers want to text! Did you know that LiveHelpNow offers a unique feature that lets your customers text your business landline, and have that conversation routed to a live customer service de...