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LiveHelpNow - Software Tips and Tricks

Master our software and enhance your productivity.  Here, we uncover hidden features, shortcuts, and innovative ways to maximize efficiency.

How to Provide Good Customer Service While Handling Multiple Chats

10/07/2021       By: Natalya Bucuy

How many in-person conversations can you have at the same time?  Brain studies suggest the answer is just one. And if you’re in a group of people, only four people can have a conversation t...

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4 Great Tools That Improve Customer Experience

08/19/2021       By: Natalya Bucuy

Table Of Contents What is a customer support tool?Benefits of Customer Service Software1. LiveHelpNow2. Qualtrics XM3. Salesforce Service Clo...

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Build a Conversational AI Virtual Agent in Three Steps

07/20/2021       By: Natalya Bucuy

What matters to customers today? Short answer: convenience.  Customers are showing that they will take their business where they can get convenient self-service solutions built on conversational arti...

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5 Tips to Manage Increased Holiday Traffic

11/20/2020       By: Natalya Bucuy

As much as we’re all looking forward to the year 2020 to end, it’s not over until the clock strikes midnight.  Until then we still have some work to do. Holiday season is upon us and, as ever...

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Major update to LiveHelpNow Challenge. Gamification is here.

08/03/2020       By: Natalya Bucuy

Hey, Friends! We’d like to let you in on a little secret. Only a few of our customers may know that LiveHelpNow also owns and operates HelpSquad (helpsquad.com), a 24/7 call center employing 30...

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Chatbots: The Business Guardian Angel!

01/15/2020       By: Natalya Bucuy

Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer customers as any human agent would do. Interesting, isn’t it...

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How to Use Help Desk Tools to Be a Proactive Customer Service Hero

07/12/2019       By: Natalya Bucuy

Table Of Contents Proactive vs. Reactive Service: ComparisonRelated Post: Six Steps to Successful Journey MappingWays to Achieve Proactive Cu...

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A Tool that Makes a Difference: Ticket Management System

07/10/2019       By: Natalya Bucuy

“It’s hard to make a difference when you can’t find your keys” It’s hard to make a difference when you can’t find your keys – one of my favourite #book title...

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20 Ways To Make The Live Chat Experience More Personal

06/06/2019       By: Natalya Bucuy

Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a customer service line in desperate need of assistance only to be greeted by ...

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New: Translate SMS chats, Find untagged chats, Merge tickets

02/04/2019       By: Natalya Bucuy

The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service, you will now be able to translate live chat...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support