Sep
16

09/16/2020       By: Natalya Bucuy

What if we told you that 74% of your employees are at risk of burnout? That a third of your workers will leave your company within three years. And the turnover rate among your team members is projec...

Sep
15

09/15/2020       By: Natalya Bucuy

You never get a second chance to make a first impression.  Will Rogers was on to something when he said that, and we think the theory applies to customer greetings.  For customer serv...

Sep
16

09/16/2019       By: Natalya Bucuy

It’s not a secret that happy employees make happy customers.      When employees love their jobs, their work performance and engagement is better. With more effort comes higher efficienc...

Aug
14

08/14/2019       By: Natalya Bucuy

For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.” They’ve also been committed to engaging with t...

Jul
16

07/16/2019       By: Natalya Bucuy

Established in 1999, CPAP.com has been dedicated to providing affordable Sleep Apnea equipment and superior customer service to its clients for 20 years.  According to their website, whether the CPAP...

Jul
12

07/12/2019       By: Natalya Bucuy

Table Of Contents Proactive vs. Reactive Service: ComparisonRelated Post: Six Steps to Successful Journey MappingWays to Achieve Proactive Cu...

May
28

05/28/2019       By: Natalya Bucuy

When is a business delivering the best customer service possible? It’s when zero customers interact with customer service. This may sound counter-intuitive, but it’s true. Do you call your credit ...

Mar
15

03/15/2019       By: Natalya Bucuy

Before you get offended by the title…just hear us out. As we take this moment to acknowledge the existence of stupidity, we promise to do it as respectfully as humanly possible. We aren’t the ...

Jan
18

01/18/2019       By: Natalya Bucuy

Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for their customers. According to a study conducted by Forrester, 72% of businesses say  improv...

Jan
14

01/14/2019       By: Natalya Bucuy

Typically, major technological advancements generate a sense of excitement. However, they also have the ability to create controversy. Often there is an underlying concern that rapid innovation will ...