LiveHelpNow - Customer Support Blog
Our Customer Support Blog is your one-stop shop for valuable insights, tips, and best practices. Whether you are a customer support professional, a team leader, or a business owner, this curated collection of resources will help you elevate your support game.
Showing Empathy Through Online Communications Can Win Customers (and Awards)
03/23/2021       By: Natalya Bucuy
Billy and His Motorcycle. There once was a boy. We’ll call him Billy. Billy loved motorcycles. On the weekends Billy would join in the races, which were fun events for him and his entire family. O...
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Guest Post: Balance Between Automation and Live Customer Support
12/21/2020       By: Natalya Bucuy
“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want to wait for operators to connect to the chat.” Such contradi...
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5 Tips to Manage Increased Holiday Traffic
11/20/2020       By: Natalya Bucuy
As much as we’re all looking forward to the year 2020 to end, it’s not over until the clock strikes midnight. Until then we still have some work to do. Holiday season is upon us and, as ever...
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Customer Service Agent Burnout: Pandemic and Beyond
11/06/2020       By: Natalya Bucuy
Table Of Contents What is the primary cause of customer service burnout?Challenge #1: Remote EmployeesChallenge #2: Unusual circumstancesChal...
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4 Signs that a Contact Center is Failing (And How to Fix It)
10/08/2020       By: Natalya Bucuy
There are few things in life we cannot predict. Earthquakes. Which team will win the Super Bowl. What else the year 2020 has in stock. (The last one is truly scary.) Other things, however, we can fo...
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Best Practices for Remote Contact Centers in 2020
09/25/2020       By: Natalya Bucuy
Best Practices for Remote Contact Center Interesting fact #1: People born blind have heightened sense of hearing, touch, and smell. This happens because their brains are able to rewire connections and...
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Top 5 Call Center KPIs to Measure for Success
09/21/2020       By: Natalya Bucuy
You might think you have the best call center and support team in the world. But can you prove it? Your call center support team is an important part of your omnichannel support strategy. Regularly me...
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Call Center Motivation Tips to Boost Agent Engagement
09/16/2020       By: Natalya Bucuy
What if we told you that 74% of your employees are at risk of burnout? That a third of your workers will leave your company within three years. And the turnover rate among your team members is projec...
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First Words Matter: Guide to Customer Greetings
09/15/2020       By: Natalya Bucuy
You never get a second chance to make a first impression. Will Rogers was on to something when he said that, and we think the theory applies to customer greetings. For customer serv...
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How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats
08/14/2019       By: Natalya Bucuy
For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.” They’ve also been committed to engaging with t...
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