Nov
20

11/20/2020       By: Natalya Bucuy

As much as we’re all looking forward to the year 2020 to end, it’s not over until the clock strikes midnight.  Until then we still have some work to do. Holiday season is upon us and, as ever...

Nov
06

11/06/2020       By: Natalya Bucuy

Table Of Contents What is the primary cause of customer service burnout?Challenge #1: Remote EmployeesChallenge #2: Unusual circumstancesChal...

Oct
08

10/08/2020       By: Natalya Bucuy

There are few things in life we cannot predict.  Earthquakes. Which team will win the Super Bowl. What else the year 2020 has in stock. (The last one is truly scary.) Other things, however, we can fo...

Sep
25

09/25/2020       By: Natalya Bucuy

Best Practices for Remote Contact Center Interesting fact #1: People born blind have heightened sense of hearing, touch, and smell. This happens because their brains are able to rewire connections and...

Sep
21

09/21/2020       By: Natalya Bucuy

You might think you have the best call center and support team in the world. But can you prove it? Your call center support team is an important part of your omnichannel support strategy. Regularly me...

Sep
16

09/16/2020       By: Natalya Bucuy

What if we told you that 74% of your employees are at risk of burnout? That a third of your workers will leave your company within three years. And the turnover rate among your team members is projec...

Sep
15

09/15/2020       By: Natalya Bucuy

You never get a second chance to make a first impression.  Will Rogers was on to something when he said that, and we think the theory applies to customer greetings.  For customer serv...

Aug
14

08/14/2019       By: Natalya Bucuy

For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.” They’ve also been committed to engaging with t...

Jul
16

07/16/2019       By: Natalya Bucuy

Established in 1999, CPAP.com has been dedicated to providing affordable Sleep Apnea equipment and superior customer service to its clients for 20 years.  According to their website, whether the CPAP...

Jul
12

07/12/2019       By: Natalya Bucuy

Table Of Contents Proactive vs. Reactive Service: ComparisonRelated Post: Six Steps to Successful Journey MappingWays to Achieve Proactive Cu...