Aug
17

08/17/2022       By: Natalya Bucuy

Quality customer service helps retain customers. As such, offering friendly customer service is critical to the success of your company. In other words, you shouldn’t tell your customers to shut up...

Jul
14

07/14/2022       By: Abhishek Agarwal

Does your website have a live chat option? If not, perhaps, it’s time to change that and enjoy all the benefits of live chat can bring to your customer support.  Live chat is a game-changer for...

Jun
30

06/30/2022       By: Arleen Atienza

What is customer segmentation? Customer segmentation, or market segmentation, divides your customers into categories based on shared characteristics. These characteristics could be anything from age, ...

Jun
02

06/02/2022       By: Natalya Bucuy

In contrast to traditional communication techniques such as email marketing or cold calls, recent communications with consumers have become speedier and more data-driven. Using live chat software elim...

May
19

05/19/2022       By: Natalya Bucuy

Table Of Contents What Is Customer Science?How Will Customer Science Impact the Customer Experience?Customer PredictionPersonalized Experienc...

Apr
29

04/29/2022       By: Natalya Bucuy

Imagine yourself being stuck at an airport. Your flight is delayed, and you want to speak with someone for help.  But there is no one at the desk, and the customer service lines are constantly busy.�...

Apr
28

04/28/2022       By: Natalya Bucuy

What is one question to ask in a customer satisfaction survey?   To help you with the proper questions to ask in a customer satisfaction survey, we asked HR leaders and CEOs this question for their...

Apr
20

04/20/2022       By: Jessica Wise

Startups and small businesses (SMBs) embark upon their journey with energy and passion. It gets them off the starting block and into the market. However, it only gets them so far. At some point, they ...

Apr
20

04/20/2022       By: Jessica Wise

Agent turnover is a crucial challenge faced by most organizations. According to the 2021 Bureau of Labor Statistics report, the overall agent turnover rate is 57.3%. What are the causes of such a high...

Apr
14

04/14/2022       By: Natalya Bucuy

Traditions are important. And here at LiveHelpNow, we have one that involves and celebrates our beloved customers. It is no other than our LiveHelpNow Challenge.  And so, we’re here to announce our...