Apr
14

04/14/2022       By: Natalya Bucuy

Traditions are important. And here at LiveHelpNow, we have one that involves and celebrates our beloved customers. It is no other than our LiveHelpNow Challenge.  And so, we’re here to announce our...

Apr
12

04/12/2022       By: Natalya Bucuy

What is your favorite customer loyalty program? What makes it so great?  To help you compare and draw inspiration from popular customer loyalty programs, we asked marketing experts and CEO’s this...

Apr
11

04/11/2022       By: Natalya Bucuy

Why Is Customer Service Automation Necessary for Businesses in 2022? Whether your business is entirely online, a mix of retail and online business, or exclusively retail, you can’t escape the import...

Feb
24

02/24/2022       By: Natalya Bucuy

In recent years, customer experience (CX) has become a term and focal point of marketing plans for businesses of all sizes and sectors. In addition, CX is becoming increasingly important to compete su...

Feb
23

02/23/2022       By: Natalya Bucuy

Meet Janet. Janet lived in a different state but wanted to send some sympathy flowers to a friend in Pennsylvania. After reading some reviews she found a flower shop near her friend’s house that not...

Feb
16

02/16/2022       By: Natalya Bucuy

What are some omnichannel strategies that have helped improve customer service at your company? To help you determine the best omnichannel strategies for your company, we asked business owners and mar...

Feb
09

02/09/2022       By: Natalya Bucuy

As a business owner, you might always feel like there aren’t enough hands on deck to get things done. We’ve been there! Of course, having a capable and efficient team to help you is essential. As ...

Jan
26

01/26/2022       By: Natalya Bucuy

In 2022, if you’re not using SMS in small business communications, you might be falling behind. According to recent statistics, 58% of people say texting is the ideal way for businesses to reach the...

Jan
20

01/20/2022       By: Natalya Bucuy

”Oh, I would like to know more about this specific area.”  Just a random thought by a person going through your recent marketing campaign. Excellent! The prospect contacts your customer service ...

Jan
14

01/14/2022       By: Natalya Bucuy

When Weizenbaum invented the first chatbot (named Eliza), he wanted to prove that machines could converse intelligently with humans. He never, however,  imagined that brands and organizations wo...