Jan
03

01/03/2022       By: Natalya Bucuy

Live chat is a convenient and effective way of providing customers with great service on their own terms. It provides an easy and hassle-free way for customers to get connected with support.  It’s ...

Dec
08

12/08/2021       By: Natalya Bucuy

Customers expect immediate answers once they are ready to buy the product.  When it comes to online sales, and especially in moments when the product day launch comes, meeting this expectation can be...

Oct
13

10/13/2021       By: Natalya Bucuy

What is one way online help desks can help with SEO (search engine optimization)? To help companies support their SEO efforts through help desks and support centers, we asked marketing leaders this qu...

Oct
05

10/05/2021       By: Natalya Bucuy

No matter how much information you put into your website, packaging, or user manuals, clients will always run into issues while using your product or service.  Handling their requests profess...

Sep
15

09/15/2021       By: Natalya Bucuy

With great technology comes great responsibility. This paraphrased principle of Spider-Man fits customer service in today’s digital world supremely well.  The more instruments we have to influe...

Mar
23

03/23/2021       By: Natalya Bucuy

Billy and His Motorcycle. There once was a boy. We’ll call him Billy.  Billy loved motorcycles. On the weekends Billy would join in the races, which were fun events for him and his entire family. O...

Dec
21

12/21/2020       By: Natalya Bucuy

“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want to wait for operators to connect to the chat.” Such contradi...

Nov
20

11/20/2020       By: Natalya Bucuy

As much as we’re all looking forward to the year 2020 to end, it’s not over until the clock strikes midnight.  Until then we still have some work to do. Holiday season is upon us and, as ever...

Nov
06

11/06/2020       By: Natalya Bucuy

Table Of Contents What is the primary cause of customer service burnout?Challenge #1: Remote EmployeesChallenge #2: Unusual circumstancesChal...

Oct
30

10/30/2020       By: Natalya Bucuy

Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis. Just ask your mom.  Or, better yet, your customers. According to HubSpot r...