Jan
10

01/10/2013       By: Natalya Bucuy

Sending pre-written messages while you chat is a great way to save time and allow yourself the freedom to multitask, but using too many can create a disconnect between you and the customer. We’ve re...

Dec
28

12/28/2012       By: Natalya Bucuy

Every day your staff talks to customers on a wide range of topics. While much of this is routine, wouldn’t it be nice to quickly pick the golden nuggets out of each conversation? Rather than wad...

Dec
26

12/26/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net The LiveHelpNow blog is taking a temporary break for the holiday season and we will resume regularly posting customer service strategies, best practices and more in t...

Dec
11

12/11/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Starting and running a small business can be a risky game, subject to small changes in the local economy or the appearance of a big competitor. Small business entrepr...

Dec
04

12/04/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net We’ve written a lot about how online and mobile shopping have spiked in recent years, with this holiday season shaping up to be the busiest e-commerce has seen yet....

Nov
30

11/30/2012       By: Natalya Bucuy

LiveHelpNow now offers the ability for you to pick and choose what attributes of website visitors you want to see in your operator panel. You’ll have the option to immediately view each browser’s ...

Nov
28

11/28/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Toy stores probably experience most of their business right now, between Thanksgiving and Christmas. With more parents shopping around online before making a purchase...

Nov
26

11/26/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Over the past few years, Cyber Monday has overtaken Black Friday as the biggest shopping day of the year, befitting the upward trend in online buying. In one of many ...

Nov
20

11/20/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net During the holiday season, shops put out their best sales and competitive prices to pull in savvy shoppers, but locating the best sale and bopping from store to store...

Nov
14

11/14/2012       By: Natalya Bucuy

Image courtesy Muffet Most small business owners during this time have a severe case of butterflies in the stomach syndrome. They know that while  holidays can be a very good time for them, they are ...