LiveHelpNow - Blog
How to Respond to E-Mail Complaints Effectively
05/23/2014 By: Natalya Bucuy
As a commercial business providing any kind of service or product to the general public, you are likely to find that you occasionally get feedback that is less than positive. You might provide fantas...
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The April LiveHelpNow Challenge Winners Released
05/02/2014 By: Natalya Bucuy
We are proud to announce The LiveHelpNow Challenge Winners! We would like to congratulate the top ranking companies who provided excellent customer service in the month of April! The LiveHelpNow chal...
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DIY Content Marketing: Realistic Rules and Tools to Get You Started
04/10/2014 By: Natalya Bucuy
If you are a business owner, by now you have heard the hype about content marketing. You may have heard that traditional marketing is not going to deliver dependable results, as it has in years past....
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LiveHelpNow secured against OpenSSL heartbleed
04/10/2014 By: Natalya Bucuy
At LiveHelpNow we pride ourselves on maintaining a private and secure environment for our customers and their data. We employ financial grade security measures in both our hardware and software appli...
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Announcing The LiveHelpNow Customer Service Challenge!
03/26/2014 By: Natalya Bucuy
LiveHelpNow is pleased to announce The LiveHelpNow Challenge, a monthly ranking that measures the top 100 companies providing exceptional customer service-measured by LiveHelpNow’s customer servi...
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Negotiation skills – are they the key to success in business?
03/14/2014 By: Natalya Bucuy
There are two types of people in the world – those who enjoy haggling to get the best deal, and those who would rather avoid it if they could. Even if you’d prefer a visit to the dentist than...
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LiveHelpNow and Telinta Work Together to Provide B2C Solutions for VoIP Service Providers
03/10/2014 By: Natalya Bucuy
Telinta, a global leader in cloud-based switching and billing solutions for VoIP service providers, is working with LiveHelpNow to offer business-to-customer engagement solutions to Telinta customers....
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Announcing the Beta Release of Visitor Triggers and Lead Scoring
03/04/2014 By: Natalya Bucuy
LiveHelpNow is pleased to announce the Beta release of Real-time Visitor Triggers and Lead Scoring! These powerful tools bring you closer than ever to your client base, all while equipping your opera...
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Personalize Ticket Emails and Convert Calls to Tickets
02/27/2014 By: Natalya Bucuy
In addition to customizing ticket emails in full html, you can now personalize email templates further by including the name of the operator that is working on the ticket in the status updates custome...
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Save Filters for Tickets and Access your Media Library
02/19/2014 By: Natalya Bucuy
LiveHelpNow Email-Ticket Management includes a Ticket Filter to sort through customer inquiries with absolute precision. The Ticket Filter makes it easy to search for past resolutions to current is...
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