Dec
09

12/09/2017       By: Natalya Bucuy

Working closely with small business has given us a great insight into the day-to-day challenges small business owners face. One of them is staying competitive in an increasingly online-dominated world...

Nov
25

11/25/2017       By: Natalya Bucuy

BETHLEHEM, PA – LiveHelpNow has identified a cybersecurity incident in which an attacker was able to compromise one of our CDN (content delivery network) servers and amend HelpOut widget JavaScrip...

Aug
22

08/22/2017       By: Natalya Bucuy

The following updates  were released today: Eventing API (webhooks) will now send chat dates in the account’s time zone set in Admin  Panel->My account->Account info Eventing API (webho...

Aug
03

08/03/2017       By: Natalya Bucuy

Did you ever wish you had a secure way to receive or exchange sensitive information within a chat?  Collect orders right within chat window?! Well, wishes sometimes do come true, especially if you co...

Jul
28

07/28/2017       By: Natalya Bucuy

Sometimes a little healthy competition is just what you need to help kick start your success.  As you can see, there’s really nothing like victory to put a happy smile on your face. If you want...

Jul
20

07/20/2017       By: Natalya Bucuy

Everyone wants to look smart. Let’s face it, geeks rule.  Now you can look smart and help your clients at the same time with a knowledge base system from LiveHelpNow. More than 80% of consumers le...

Jul
13

07/13/2017       By: Natalya Bucuy

Live Chat is all about keeping customers happy and shopping carts full.  If a Chat session is going off the rails, Sentiment Analysis from LiveHelpNow helps put you on the right track. Good customer...

Jul
06

07/06/2017       By: Natalya Bucuy

Most people try not to get tickets—but with LiveHelpNow, we make it easy for you to get the kind of ticket that boosts your business profile and your customer happiness. Trying to manage customer c...

Jun
16

06/16/2017       By: Natalya Bucuy

Answering the same questions repeatedly can be frustrating. Worse yet, it can reduce the efficiency of your chat agents. What is a live chat agent to do?  Create canned responses!   Canned resp...

Jun
01

06/01/2017       By: Natalya Bucuy

Fortunately, change is sometimes for the better. Here’s an example.  Just like old-fashioned land line telephones replaced smoke signals, carrier pigeons, and shouting at the top of your lungs from...