Mar
10

03/10/2021       By: Natalya Bucuy

How many times did you decide against buying something just because you received poor treatment from employees? Most likely more than once. We all have. And that’s how, as business people, we know h...

Mar
03

03/03/2021       By: Natalya Bucuy

Customer service awards are here! The Olympics might have been cancelled in 2020, but that doesn’t mean we can’t have world class winners.  Ladies and gentlemen, we present to you the 2020 LiveH...

Feb
10

02/10/2021       By: Natalya Bucuy

The year was 2020. February. The “before”… Of course, no one knew that a pandemic was about to swipe across the globe yet. So everyone went on about business as usual.  At California State ...

Jan
21

01/21/2021       By: Natalya Bucuy

Imagine if someone flew to your side when you had a problem. Didn’t come, didn’t walk, didn’t run but immediately flew.  That is what happened to a company in Virginia. One morning there was a ...

Jan
12

01/12/2021       By: Natalya Bucuy

As a customer experience writer, I’m always on a look out for great customer service stories. Here is one of my favorites. After a long day in Phoenix, AZ, I needed a quick pick-me-up. I found a...

Jan
04

01/04/2021       By: Natalya Bucuy

When it comes to small business, what are some winning pricing strategies? Digital transformation got an incredible speed boost in 2020.  The online market is now more crowded than ever. Marketers tr...

Dec
21

12/21/2020       By: Natalya Bucuy

“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want to wait for operators to connect to the chat.” Such contradi...

Dec
15

12/15/2020       By: Natalya Bucuy

Who does not like a good makeover?  Gee, after the year we all had, everyone of us deserves one for sure.  Makeover for more fierceness in 2021! To help our customers enter the new year with a new c...

Dec
11

12/11/2020       By: Natalya Bucuy

If you’re a small business looking to offer your customers more ways to pay, you’ll need to acquire merchant services. But what are merchant services, and how do you find the right provider for yo...

Nov
30

11/30/2020       By: Natalya Bucuy

Even before the COVID-19 pandemic, more and more entrepreneurs were exploring the options of remote online business. In a 2019 survey conducted by Buffer, the data showed that 31% of respondents were ...