Oct
04

10/04/2018       By: Natalya Bucuy

Your customers want to text! Did you know that LiveHelpNow offers a unique feature that lets your customers text your business landline, and have that conversation routed to a live customer service de...

Apr
30

04/30/2018       By: Natalya Bucuy

A poor attitude and lack of confidence toward your business can spell major trouble. Studies have shown a direct correlation with lack of trust and customers jumping ship to another brand. While it’...

Dec
09

12/09/2017       By: Natalya Bucuy

A lot of businesses hinge a big majority of their bottom line from their sales profits. That’s why it ‘s no wonder that selling is such an important part of our everyday working atmosphere. Despit...

Dec
09

12/09/2017       By: Natalya Bucuy

Working closely with small business has given us a great insight into the day-to-day challenges small business owners face. One of them is staying competitive in an increasingly online-dominated world...

Jun
01

06/01/2017       By: Natalya Bucuy

Fortunately, change is sometimes for the better. Here’s an example.  Just like old-fashioned land line telephones replaced smoke signals, carrier pigeons, and shouting at the top of your lungs from...

May
12

05/12/2017       By: Natalya Bucuy

It’s a given—top-notch customer service boosts sales, converts leads, and keeps your customers happy.  It’s also a sure bet that missed calls, inaccurate information, and rude Chat agents ...

Feb
25

02/25/2017       By: Natalya Bucuy

When you are about to make a mistake, don’t you wish someone would open your eyes and tell you? You put a lot of work into getting your website right, promoting your brand and your product.  Your L...

Dec
15

12/15/2016       By: Natalya Bucuy

Your website is your “digital face” as well as your most efficient conversion and sales mechanism. But does it produce the results you want? Let’s set our priorities straight. Later in this art...

Nov
28

11/28/2016       By: Natalya Bucuy

It’s no surprise that happy customer service agents mean happy customers. Just imagine, if you were to get on a call or a chat with a customer service agent who sounds like they woke up on the wrong...

Feb
23

02/23/2016       By: Natalya Bucuy

Everyone dreams about starting fresh for the new year. Why not give your business the same opportunity with a new look for your website? With brick and mortar and eccommerce operations alike, an incre...