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LiveHelpNow - Small Business Blog

This blog provides valuable insights and actionable strategies to help small businesses thrive in today’s competitive landscape. From marketing and support to operations and beyond, our aim is to equip you with the knowledge and tools you need to succeed.

6 Cross-Selling and Upselling Tactics that Work

12/13/2019       By: Natalya Bucuy

“Would you like fries with that?” These are arguably the 6 most common words spoken in fast food restaurants around the world. The same question is also responsible for a significant percentag...

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6 Small Business Tips for Tracking Customer Service Issues on the Cheap [Infographic]

12/05/2019       By: Natalya Bucuy

The sky is blue.  Water is wet.  Elvis is the King. Great customer service will get you loyal customers… These are all well-known facts.  If you ask a satisfied customer of a major brand (i.e. Am...

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Customer-first: Lessons From Small Town Shop

12/02/2019       By: Natalya Bucuy

I live in a small town. It really is a charming place, with community events, homey book stores, a historic movie theater, and even a record store. Small towns are said to be the heart of America and ...

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Six Ways to Make Your Customer Service Agents Love Their Jobs

09/16/2019       By: Natalya Bucuy

It’s not a secret that happy employees make happy customers.      When employees love their jobs, their work performance and engagement is better. With more effort comes higher efficienc...

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Don’t Be a Creep: Five Steps to Customer Profiling

07/19/2019       By: Natalya Bucuy

If you ever talked about the nuances of a World War II battle to a friend who doesn’t care about history, talked about baseball to someone who doesn’t watch sports, or tried to discuss a piece of ...

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6 Ways You Can Get Quality Customer Feedback

06/21/2019       By: Natalya Bucuy

Running a business without asking your customers’ feedback is like trying to cross a busy street with headphones plugged into your ears while playing Angry Birds on your phone. If you think cus...

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Improving CX: 5 Ingredients for Successful Customer Experience

06/05/2019       By: Natalya Bucuy

Companies that score high in customer service are doing something right. We examine their customer experience strategies using five evaluation categories. What do Chick-fil-A, Trader Joes, Aldi, and A...

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6 customer experience strategies to help you beat the competition

05/31/2019       By: Natalya Bucuy

Unless you’ve unlocked the secret of cold fusion or cured the common cold, your business has competition. Separating yourself from that competition involves more than just lowering prices or bea...

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Three Ways to Improve Human Customer Service Without Extra Costs

05/28/2019       By: Natalya Bucuy

“Are you a real human?” We get this question all the time when we start our virtual chat sessions here at LiveHelpNow. Our customers don’t want to talk to robots. They want human customer se...

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5 Tips Towards Delivering Consistent Customer Experience

05/23/2019       By: Natalya Bucuy

Last week, I had an overcharge issue with my phone provider. A tweet mentioning the service provider got me a prompt response from the official Twitter account. I was advised to call the service cente...

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