Nov
20

11/20/2020       By: Natalya Bucuy

As much as we’re all looking forward to the year 2020 to end, it’s not over until the clock strikes midnight.  Until then we still have some work to do. Holiday season is upon us and, as ever...

Nov
13

11/13/2020       By: Natalya Bucuy

What do a customer experience professional, a yellow flower, and a bumble bee have in common? (Besides the obvious, which is the fact that they all bring joy to the world, or course!) They all want t...

Nov
06

11/06/2020       By: Natalya Bucuy

Oh, the year 2020…It will definitely go into history books as…well, something.  Between the pandemic, natural disasters, election year in the United States, and so, so much more, there i...

Sep
25

09/25/2020       By: Natalya Bucuy

Best Practices for Remote Contact Center Interesting fact #1: People born blind have heightened sense of hearing, touch, and smell. This happens because their brains are able to rewire connections and...

Sep
16

09/16/2020       By: Natalya Bucuy

What if we told you that 74% of your employees are at risk of burnout? That a third of your workers will leave your company within three years. And the turnover rate among your team members is project...

Mar
18

03/18/2020       By: Natalya Bucuy

What would you do if you had nothing, but time? Well, maybe not completely nothing. You’d still have a roof over your head, food in your pantry, and your family by your side. And then you’d have t...

Mar
16

03/16/2020       By: Natalya Bucuy

In the midst of global COVID-19 pandemic, it’s easy to give into the panic.  Schools and business closures, grocery and supplies shortages, and announcements of new cases of the coronavirus daily h...

Mar
03

03/03/2020       By: Natalya Bucuy

When it comes to business, you want to stay in contact with your customers. But, you also want to reach out to them without bothering them. If you do it properly, you can accomplish this through text ...

Jan
24

01/24/2020       By: Natalya Bucuy

As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant.  Our store, Darianna Bridal & Tuxedo in Warrington, PA, dresses t...

Jan
15

01/15/2020       By: Natalya Bucuy

Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer customers as any human agent would do. Interesting, isn’t it...