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Guest Post: A Guide to Merchant Services for Small Business

12/11/2020       By: Natalya Bucuy

If you’re a small business looking to offer your customers more ways to pay, you’ll need to acquire merchant services. But what are merchant services, and how do you find the right provider for yo...

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Guest Post: 5 Tools You Need to Start a Remote Online Business in 2021

11/30/2020       By: Natalya Bucuy

Even before the COVID-19 pandemic, more and more entrepreneurs were exploring the options of remote online business. In a 2019 survey conducted by Buffer, the data showed that 31% of respondents were ...

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5 Tips to Manage Increased Holiday Traffic

11/20/2020       By: Natalya Bucuy

As much as we’re all looking forward to the year 2020 to end, it’s not over until the clock strikes midnight.  Until then we still have some work to do. Holiday season is upon us and, as ever...

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Top 10 Resources for CX Professionals: Everyday Motivation Sources

11/13/2020       By: Natalya Bucuy

What do a customer experience professional, a yellow flower, and a bumble bee have in common? (Besides the obvious, which is the fact that they all bring joy to the world, or course!) They all want t...

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Customer Service Agent Burnout: Pandemic and Beyond

11/06/2020       By: Natalya Bucuy

Oh, the year 2020…It will definitely go into history books as…well, something.  Between the pandemic, natural disasters, election year in the United States, and so, so much more, there i...

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Best Practices for Remote Contact Centers in 2020

09/25/2020       By: Natalya Bucuy

Best Practices for Remote Contact Center Interesting fact #1: People born blind have heightened sense of hearing, touch, and smell. This happens because their brains are able to rewire connections and...

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How to Motivate Contact Center Agents: Lessons From Kindergarten

09/16/2020       By: Natalya Bucuy

What if we told you that 74% of your employees are at risk of burnout? That a third of your workers will leave your company within three years. And the turnover rate among your team members is project...

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Coronavirus: Coping with Anxiety

03/18/2020       By: Natalya Bucuy

What would you do if you had nothing, but time? Well, maybe not completely nothing. You’d still have a roof over your head, food in your pantry, and your family by your side. And then you’d have t...

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COVID-19: Our Response to the Outbreak

03/16/2020       By: Natalya Bucuy

In the midst of global COVID-19 pandemic, it’s easy to give into the panic.  Schools and business closures, grocery and supplies shortages, and announcements of new cases of the coronavirus daily h...

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5 SMS Marketing Mistakes and How to Avoid Them

03/03/2020       By: Natalya Bucuy

When it comes to business, you want to stay in contact with your customers. But, you also want to reach out to them without bothering them. If you do it properly, you can accomplish this through text ...

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