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Guest Post: 9 Mobile Optimization Mistakes to Avoid in eCommerce Space

Apr
13

Guest Post: 9 Mobile Optimization Mistakes to Avoid in eCommerce Space

Do you need a new bike? A book? Groceries? Phone service? If you do, it is likely you will first go to the place where most people go first to shop for these goods and services.  Online. And it is ve...

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5 Psychological Principles That Fuel Great Customer Service

Jan
12

5 Psychological Principles That Fuel Great Customer Service

As a customer experience writer, I’m always on a look out for great customer service stories. Here is one of my favorites. After a long day in Phoenix, AZ, I needed a quick pick-me-up. I found a...

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Guest Post: Three pricing strategies to stand out in a crowd

Jan
04

Guest Post: Three pricing strategies to stand out in a crowd

When it comes to small business, what are some winning pricing strategies? Digital transformation got an incredible speed boost in 2020.  The online market is now more crowded than ever. Marketers tr...

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Guest Post: A Guide to Merchant Services for Small Business

Dec
11

Guest Post: A Guide to Merchant Services for Small Business

If you’re a small business looking to offer your customers more ways to pay, you’ll need to acquire merchant services. But what are merchant services, and how do you find the right provider for yo...

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Guest Post: 5 Tools You Need to Start a Remote Online Business in 2021

Nov
30

Guest Post: 5 Tools You Need to Start a Remote Online Business in 2021

Even before the COVID-19 pandemic, more and more entrepreneurs were exploring the options of remote online business. In a 2019 survey conducted by Buffer, the data showed that 31% of respondents were ...

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5 Tips to Manage Increased Holiday Traffic

Nov
20

5 Tips to Manage Increased Holiday Traffic

As much as we’re all looking forward to the year 2020 to end, it’s not over until the clock strikes midnight.  Until then we still have some work to do. Holiday season is upon us and, as ever...

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Top 10 Resources for CX Professionals: Everyday Motivation Sources

Nov
13

Top 10 Resources for CX Professionals: Everyday Motivation Sources

What do a customer experience professional, a yellow flower, and a bumble bee have in common? (Besides the obvious, which is the fact that they all bring joy to the world, or course!) They all want t...

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Customer Service Agent Burnout: Pandemic and Beyond

Nov
06

Customer Service Agent Burnout: Pandemic and Beyond

Oh, the year 2020…It will definitely go into history books as…well, something.  Between the pandemic, natural disasters, election year in the United States, and so, so much more, there i...

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Best Practices for Remote Contact Centers in 2020

Sep
25

Best Practices for Remote Contact Centers in 2020

Best Practices for Remote Contact Center Interesting fact #1: People born blind have heightened sense of hearing, touch, and smell. This happens because their brains are able to rewire connections and...

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How to Motivate Contact Center Agents: Lessons From Kindergarten

Sep
16

How to Motivate Contact Center Agents: Lessons From Kindergarten

What if we told you that 74% of your employees are at risk of burnout? That a third of your workers will leave your company within three years. And the turnover rate among your team members is project...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support