Sep
18

09/18/2013       By: Natalya Bucuy

Image courtesy of Stuart Miles / FreeDigitalPhotos.net How many times have you come in on a Monday morning, checked your email, and then instantly wanted to go crawl back in bed after seeing tons and ...

Aug
22

08/22/2013       By: Natalya Bucuy

Software Advice’s customer service investigator blog recently published the results of an in-depth survey targeting hundreds of customer support managers, IT directors and other customer servi...

Jul
24

07/24/2013       By: Natalya Bucuy

Image courtesy of stockimages / FreeDigitalPhotos.net How many times have you found your inbox cluttered with messages from various businesses that you don’t care to read? How many times have you fo...

Jun
11

06/11/2013       By: Natalya Bucuy

#page li{margin:15px;} Maybe site traffic has slowed, maybe you haven’t gotten a unique hit on your site since the 90’s, maybe your competitors have started prank calling you because your websi...

May
29

05/29/2013       By: Natalya Bucuy

Everyone, at some point or another, meets someone they absolutely cannot stand. When you’re forced to work with them; however, is where real problems arise. Have no fear; we are here to help. Unclen...

Feb
04

02/04/2013       By: Natalya Bucuy

Look through ‘recent call history’ in your Ticket info and Callback info. Reviewing customer calls is a consistent way to get great customer feedback. We’ve just added a ‘rec...

Dec
11

12/11/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Starting and running a small business can be a risky game, subject to small changes in the local economy or the appearance of a big competitor. Small business entrepr...

Dec
04

12/04/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net We’ve written a lot about how online and mobile shopping have spiked in recent years, with this holiday season shaping up to be the busiest e-commerce has seen yet....

Nov
30

11/30/2012       By: Natalya Bucuy

LiveHelpNow now offers the ability for you to pick and choose what attributes of website visitors you want to see in your operator panel. You’ll have the option to immediately view each browser’s ...

Nov
28

11/28/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Toy stores probably experience most of their business right now, between Thanksgiving and Christmas. With more parents shopping around online before making a purchase...