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LiveHelpNow - Customer Support Blog

Our Customer Support Blog is your one-stop shop for valuable insights, tips, and best practices. Whether you are a customer support professional, a team leader, or a business owner, this curated collection of resources will help you elevate your support game.

TOP 10 REASONS TO TRY LIVE CHAT ON YOUR WEBSITE

12/05/2013       By: Natalya Bucuy

Whether you’ve had an online business for years or you are just getting started, there are endless benefits to adding live chat to your website. We’ve narrowed down the top ten reasons to...

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Why Mobile Chat May be the Best Thing to Ever Happen to You

08/20/2013       By: Natalya Bucuy

One of our proudest features here at LiveHelpNow is our fully functional, user-friendly Live Chat app. It operates on Apple and Android devices, and fills virtually all the holes left by traditional,...

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5 Ways to optimize your website for mobile customer support

01/18/2013       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Maintaining a presence on the Internet through the use of social media and a well-designed company website is a must, but many companies forget that they must also ta...

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Industry Focus: Live Chat for Toy Stores

11/28/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Toy stores probably experience most of their business right now, between Thanksgiving and Christmas. With more parents shopping around online before making a purchase...

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Mastering the Sales Funnel: How to Regain Disgruntled Customers

10/25/2012       By: Natalya Bucuy

Maybe you’ve succeeded in walking customers through your funnel step by step. Vetting them, making them happy, and keeping them around. But chances are some of your interactions didn’t go so smoot...

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10 Customer Service Facts You May Not Know

10/02/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Did you know that every year, the first full week of October is recognized as Customer Service Week? An international celebration, the festivities honor not only the ...

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Improve Job Satisfaction for Superior Customer Service

09/04/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net To many business owners, the number that matters most is the bottom line. But while profit is vital to driving a business forward, that singular focus too often blurs...

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Why Small Businesses Are Good at Customer Service

08/28/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net As a company grows, its executives may lose sight of the most important aspect of any money-making enterprise: pleasing the customer. Mainly, this is because big comp...

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How to Adapt Call Center Tactics to Chatting

08/09/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net “Time is money.” Ben Franklin coined this saying in the 1700s, and it’s especially true today for businesses looking to expand. So if you’re c...

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How Colleges Can Benefit from Live Chat

07/31/2012       By: Maria De Jesus

College life can be overwhelming. For prospective students, the application process often feels like an endless marathon. Current students face the challenge of balancing courses, schedules, and fin...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support