Apr
14

04/14/2022       By: Natalya Bucuy

Traditions are important. And here at LiveHelpNow, we have one that involves and celebrates our beloved customers. It is no other than our LiveHelpNow Challenge.  And so, we’re here to announce our...

Mar
31

03/31/2022       By: Natalya Bucuy

What is your definition of good customer support? To help you define what good customer service looks like, we asked CEOs and small business owners this question for their best insights. From valuing...

Sep
21

09/21/2021       By: Natalya Bucuy

If you get your internet services from a traditional cable provider (and no, we will not name names here), chances are, every year you make THE phone call.  You know, when you get your monthly bill a...

Sep
15

09/15/2021       By: Natalya Bucuy

With great technology comes great responsibility. This paraphrased principle of Spider-Man fits customer service in today’s digital world supremely well.  The more instruments we have to influe...

Sep
08

09/08/2021       By: Natalya Bucuy

Table Of Contents Why is Customer Retention Important?1. Make Simple Instructions A Priority2. Establish A Community3. Ask For Feedback4. Mak...

Aug
31

08/31/2021       By: Natalya Bucuy

Table Of Contents Put it Anywhere: New Embedding Features1. Support Portal Embed2. Embedded Chat Widget3. Website embedGet It All Together: T...

Aug
30

08/30/2021       By: Natalya Bucuy

Automated postal kiosks. Cashier-less grocery stores. Order and payment monitors in restaurants.  As innovations advance, more and more self-serve technology enters everyday life. And why not? Custom...

Aug
19

08/19/2021       By: Natalya Bucuy

Table Of Contents What is a customer support tool?Benefits of Customer Service Software1. LiveHelpNow2. Qualtrics XM3. Salesforce Service Clo...

Mar
23

03/23/2021       By: Natalya Bucuy

Billy and His Motorcycle. There once was a boy. We’ll call him Billy.  Billy loved motorcycles. On the weekends Billy would join in the races, which were fun events for him and his entire family. O...

Dec
21

12/21/2020       By: Natalya Bucuy

“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want to wait for operators to connect to the chat.” Such contradi...