Aug
30

08/30/2021       By: Natalya Bucuy

Automated postal kiosks. Cashier-less grocery stores. Order and payment monitors in restaurants.  As innovations advance, more and more self-serve technology enters everyday life. And why not? Custom...

Aug
19

08/19/2021       By: Natalya Bucuy

Table Of Contents What is a customer support tool?Benefits of Customer Service Software1. LiveHelpNow2. Qualtrics XM3. Salesforce Service Clo...

Mar
23

03/23/2021       By: Natalya Bucuy

Billy and His Motorcycle. There once was a boy. We’ll call him Billy.  Billy loved motorcycles. On the weekends Billy would join in the races, which were fun events for him and his entire family. O...

Dec
21

12/21/2020       By: Natalya Bucuy

“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want to wait for operators to connect to the chat.” Such contradi...

Nov
20

11/20/2020       By: Natalya Bucuy

As much as we’re all looking forward to the year 2020 to end, it’s not over until the clock strikes midnight.  Until then we still have some work to do. Holiday season is upon us and, as ever...

Nov
06

11/06/2020       By: Natalya Bucuy

Table Of Contents What is the primary cause of customer service burnout?Challenge #1: Remote EmployeesChallenge #2: Unusual circumstancesChal...

Oct
30

10/30/2020       By: Natalya Bucuy

Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis. Just ask your mom.  Or, better yet, your customers. According to HubSpot r...

Oct
08

10/08/2020       By: Natalya Bucuy

There are few things in life we cannot predict.  Earthquakes. Which team will win the Super Bowl. What else the year 2020 has in stock. (The last one is truly scary.) Other things, however, we can fo...

Sep
25

09/25/2020       By: Natalya Bucuy

Best Practices for Remote Contact Center Interesting fact #1: People born blind have heightened sense of hearing, touch, and smell. This happens because their brains are able to rewire connections and...

Sep
21

09/21/2020       By: Natalya Bucuy

You might think you have the best call center and support team in the world. But can you prove it? Your call center support team is an important part of your omnichannel support strategy. Regularly me...