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How to use Live Chat for Customer Self-Service

04/29/2022       By: Natalya Bucuy

Imagine yourself being stuck at an airport. Your flight is delayed, and you want to speak with someone for help.  But there is no one at the desk, and the customer service lines are constantly busy....

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12 Questions To Ask in a Customer Satisfaction Survey

04/28/2022       By: Natalya Bucuy

What is one question to ask in a customer satisfaction survey?   To help you with the proper questions to ask in a customer satisfaction survey, we asked HR leaders and CEOs this question for their...

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LiveHelpNow Knowledge Base Tool Moves to Admin Workspace

04/21/2022       By: Natalya Bucuy

Sometimes when you start cleaning your house, you move some of the furniture and realize that the new arrangement looks much better.  Customer Support Solutions ...

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The Best Growth Channels for Startups

04/20/2022       By: Jessica Wise

Startups and small businesses (SMBs) embark upon their journey with energy and passion. It gets them off the starting block and into the market. However, it only gets them so far. At some point, they ...

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Top 10 Ways To Prevent Support Agent Turnover

04/20/2022       By: Jessica Wise

Agent turnover is a crucial challenge faced by most organizations. According to the 2021 Bureau of Labor Statistics report, the overall agent turnover rate is 57.3%. What are the causes of such a high...

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LiveHelpNow Announces 2021 Challenge Winners

04/14/2022       By: Natalya Bucuy

Traditions are important. And here at LiveHelpNow, we have one that involves and celebrates our beloved customers. It is no other than our LiveHelpNow Challenge.  And so, we’re here to announce our...

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13 Examples of Customer Loyalty Programs

04/12/2022       By: Natalya Bucuy

What is your favorite customer loyalty program? What makes it so great?  To help you compare and draw inspiration from popular customer loyalty programs, we asked marketing experts and CEO’s this...

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Why Is Customer Service Automation Necessary for Businesses in 2022?

04/11/2022       By: Natalya Bucuy

Why Is Customer Service Automation Necessary for Businesses in 2022? Whether your business is entirely online, a mix of retail and online business, or exclusively retail, you can’t escape the import...

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What is Good Customer Support: 13 Definitions

03/31/2022       By: Natalya Bucuy

What is your definition of good customer support? To help you define what good customer service looks like, we asked CEOs and small business owners this question for their best insights. From valuing...

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Rebranding for Better Customer Support Agent Experience

03/30/2022       By: Natalya Bucuy

“Who are we?” It seems like a simple question. But it isn’t. It holds a lot of power as it prompts some serious soul digging. What does the question ask, exactly –  our name, what we do, ...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support