LiveHelpNow - Blog
PESI: Online Learning Meets Organized Customer Communications
07/11/2022       By: Natalya Bucuy
James is a psychologist and a veteran with hearing loss. He lives in Missouri and works with a small staff on a grant to make sure that children are protected from domestic abuse. Recently, James want...
11 Help Desk Best Practices That Every Business Needs To Follow
07/07/2022       By: Lee Feng
No matter the size of your business, from a small start-up to a global organization, excellent customer service is vital to succeeding long-term. Customers expect a great user experience and a high le...
4 Easy Customer Segmentation Tips For Startup Businesses
06/30/2022       By: Arleen Atienza
What is customer segmentation? Customer segmentation, or market segmentation, divides your customers into categories based on shared characteristics. These characteristics could be anything from age, ...
Workforce Management: Simple Tool for Time and Shift Tracking
06/28/2022       By: Natalya Bucuy
Workforce management in a contact center environment can be a stressful endeavor. At times, managing agents’ log-ins and log-outs, shifts, breaks, and holidays can truly feel like herding cats. I...
Discovering Target Audience: How Well Do You Really Know Your Customers?
06/20/2022       By: Chaitanya Patel
If you wish to provide the finest service to your consumers, you must first understand who they are. Of course, not everybody who purchases your goods or services meets the same description. However, ...
Ticket Management Made Easy for Carolina Biological Supply
06/07/2022       By: Natalya Bucuy
Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its product...
11 Surprising Live Chat Statistics And Trends for 2022
06/02/2022       By: Natalya Bucuy
In contrast to traditional communication techniques such as email marketing or cold calls, recent communications with consumers have become speedier and more data-driven. Using live chat software elim...
FXChoice: LiveHelpNow Tools Maintain Customer Satisfaction
05/26/2022       By: Natalya Bucuy
“We cannot direct the wind, but we can adjust the sails.” – Dolly Parton Dolly is right on pitch here (and always!). And her wisdom relates to so many aspects of our ever-changing life. Today, ...
The Rise of Customer Science: How Customer Experience Is Changing
05/19/2022       By: Natalya Bucuy
Customer experience has always been a major concern for companies, both large and small. But there’s a new development on the horizon: customer science. Customer science affects customer experiences...
Sneak Peek Feature: Superpower of Live Chat Communications
05/16/2022       By: Natalya Bucuy
We are all obsessed with the idea of superpowers. From flying to invisibility and mindreading – the fantasy that we can do and be more than just an ordinary human is fascinating. Well, flying an...