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PESI: Online Learning Meets Organized Customer Communications

07/11/2022       By: Natalya Bucuy

James is a psychologist and a veteran with hearing loss. He lives in Missouri and works with a small staff on a grant to make sure that children are protected from domestic abuse. Recently, James want...

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11 Help Desk Best Practices That Every Business Needs To Follow

07/07/2022       By: Lee Feng

No matter the size of your business, from a small start-up to a global organization, excellent customer service is vital to succeeding long-term. Customers expect a great user experience and a high le...

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4 Easy Customer Segmentation Tips For Startup Businesses

06/30/2022       By: Arleen Atienza

What is customer segmentation? Customer segmentation, or market segmentation, divides your customers into categories based on shared characteristics. These characteristics could be anything from age, ...

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Workforce Management: Simple Tool for Time and Shift Tracking

06/28/2022       By: Natalya Bucuy

Workforce management in a contact center environment can be a stressful endeavor. At times, managing agents’ log-ins and log-outs, shifts, breaks, and holidays can truly feel like herding cats.  I...

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Discovering Target Audience: How Well Do You Really Know Your Customers? 

06/20/2022       By: Chaitanya Patel

If you wish to provide the finest service to your consumers, you must first understand who they are. Of course, not everybody who purchases your goods or services meets the same description. However, ...

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Ticket Management Made Easy for Carolina Biological Supply

06/07/2022       By: Natalya Bucuy

Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its product...

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11 Surprising Live Chat Statistics And Trends for 2022

06/02/2022       By: Natalya Bucuy

In contrast to traditional communication techniques such as email marketing or cold calls, recent communications with consumers have become speedier and more data-driven. Using live chat software elim...

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FXChoice: LiveHelpNow Tools Maintain Customer Satisfaction

05/26/2022       By: Natalya Bucuy

“We cannot direct the wind, but we can adjust the sails.” – Dolly Parton Dolly is right on pitch here (and always!). And her wisdom relates to so many aspects of our ever-changing life. Today, ...

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The Rise of Customer Science: How Customer Experience Is Changing

05/19/2022       By: Natalya Bucuy

Customer experience has always been a major concern for companies, both large and small. But there’s a new development on the horizon: customer science. Customer science affects customer experiences...

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Sneak Peek Feature: Superpower of Live Chat Communications

05/16/2022       By: Natalya Bucuy

We are all obsessed with the idea of superpowers. From flying to invisibility and mindreading – the fantasy that we can do and be more than just an ordinary human is fascinating. Well, flying an...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support