Nov
28

11/28/2023       By: Michael Kansky

The Role of Artificial Intelligence in Contact Centers With its ability to perform tasks that were previously exclusive to humans, Artificial Intelligence (AI) has become an invaluable tool in providi...

Nov
22

11/22/2023       By: Natalya Bucuy

Live chat has become an integral part of customer service for businesses of all sizes. Recent statistics show higher customer satisfaction scores from customers who use live chat – 73%, compared...

Nov
21

11/21/2023       By: Natalya Bucuy

As Artificial Intelligence (AI) enters various facets of life, it is crucial to be aware of the potential risks that come with this powerful technology. AI security risks pose significant challenges a...

Nov
20

11/20/2023       By: Natalya Bucuy

Customer support can be a difficult task. From never-ending queues to repetitive inquiries, it’s a challenge to keep customers satisfied. Thankfully, the superheroes of customer support have arr...

Nov
18

11/18/2023       By: Natalya Bucuy

Sentiment analysis is a natural language processing technique that involves analyzing the emotions, attitudes, and opinions expressed in text. By utilizing advanced algorithms, sentiment analysis can ...

Nov
15

11/15/2023       By: Michael Kansky

Most large organizations now use chatbots to communicate with customers. They’re fast, convenient, and an ideal way to relieve the workload of customer service agents. No wonder the global chatbot m...

Nov
15

11/15/2023       By: Michael Kansky

In the fast-paced world of customer service, contact centers are constantly seeking ways to improve efficiency and streamline operations. One important metric that can help in this endeavor is the cal...

Nov
13

11/13/2023       By: Natalya Bucuy

Live chat has become an essential tool for online businesses to provide immediate customer support. With the wider use of this tool, it is crucial to ensure that live chat systems are ADA compliant. A...

Nov
09

11/09/2023       By: Natalya Bucuy

Supporting customers on social media has become an integral part of any successful business. With the rise of social media popularity, some weight of customer service shifted from traditional channels...

Nov
09

11/09/2023       By: Natalya Bucuy

Stores and shops stop being just stores and shops around the holidays. They become centers of the season’s busy buzzing energy, That excitement and magic anticipation radiate from underneath the cle...