LiveHelpNow - Blog
Find us on YouTube
08/13/2012       By: Natalya Bucuy
Are you a visual learner? We have a YouTube channel chock full of helpful tutorials just for you! In this clip, one of our reps reviews LiveHelpNow‘s best features and practical uses: http://w...
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How to Adapt Call Center Tactics to Chatting
08/09/2012       By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net “Time is money.” Ben Franklin coined this saying in the 1700s, and it’s especially true today for businesses looking to expand. So if you’re c...
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6 Reasons Non-Profits Need Chat
08/07/2012       By: Natalya Bucuy
Live chat software has often been touted as a complete helpdesk solution for businesses, but it’s not just for customer service reps sitting at desks with headsets on all day, trying to make sales. ...
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How Pre-Chat Customer Info Can Lead to More Sales
08/02/2012       By: Natalya Bucuy
You’ve heard how collecting customer feedback can help you uncover and fix mistakes, improve service, and better understand your shoppers. In the long run, that helps to forge stronger customer loya...
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How Colleges Can Benefit from Live Chat
07/31/2012       By: Maria De Jesus
College life can be overwhelming. For prospective students, the application process often feels like an endless marathon. Current students face the challenge of balancing courses, schedules, and fina...
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How to be an Olympic Brand-Builder
07/26/2012       By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net With the 2012 Olympics opening tomorrow, pressure is stacked on London to make the experience successful and memorable for all involved. Among the many responsibiliti...
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Google Adwords put live chat front and center, so should you do the same?
07/24/2012       By: Natalya Bucuy
You may already know that AdWords allows you to add extensions to your Google ad, whether it’s your business location, phone number, additional product info, or social media links. Now, Google is te...
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5 ways to direct users to self help options on your site
07/19/2012       By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net Previously on this blog we have covered why it’s smarter to invest in self help options instead of making users call or email every time they have a problem. Be...
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Mobile Technology: Find the balance between work and life
07/17/2012       By: Natalya Bucuy
Want to find the best local happy hours? There’s an app for that. Want to see if you can get those shoes on sale? There’s an app for that. Want to track finances, manage employees, and access CRM ...
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7 ways to speed up customer service and reduce churn
07/10/2012       By: Natalya Bucuy
Your customers are all busy people. When something breaks — a payment not received, a shipment delayed, faulty merchandise shipped — you will have to fix it as soon as you can. The faster ...
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