Aug
14

08/14/2012       By: Natalya Bucuy

Savvy companies know that customer service is a key way to differentiate themselves from the competition. As has been mentioned here before, a knowledge base is one useful tool for improving your webs...

Aug
13

08/13/2012       By: Natalya Bucuy

Are you a visual learner? We have a YouTube channel chock full of helpful tutorials just for you! In this clip, one of our reps reviews LiveHelpNow‘s best features and practical uses: http://w...

Aug
09

08/09/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net “Time is money.” Ben Franklin coined this saying in the 1700s, and it’s especially true today for businesses looking to expand. So if you’re c...

Aug
07

08/07/2012       By: Natalya Bucuy

Live chat software has often been touted as a complete helpdesk solution for businesses, but it’s not just for customer service reps sitting at desks with headsets on all day, trying to make sales. ...

Aug
02

08/02/2012       By: Natalya Bucuy

You’ve heard how collecting customer feedback can help you uncover and fix mistakes, improve service, and better understand your shoppers. In the long run, that helps to forge stronger customer loya...

Jul
31

07/31/2012       By: Maria De Jesus

College life can be overwhelming. For prospective students, the application process often feels like an endless marathon. Current students face the challenge of balancing courses, schedules, and fina...

Jul
26

07/26/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net With the 2012 Olympics opening tomorrow, pressure is stacked on London to make the experience successful and memorable for all involved. Among the many responsibiliti...

Jul
24

07/24/2012       By: Natalya Bucuy

You may already know that AdWords allows you to add extensions to your Google ad, whether it’s your business location, phone number, additional product info, or social media links. Now, Google is te...

Jul
19

07/19/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Previously on this blog we have covered why it’s smarter to invest in self help options instead of making users call or email every time they have a problem. Be...

Jul
17

07/17/2012       By: Natalya Bucuy

Want to find the best local happy hours? There’s an app for that. Want to see if you can get those shoes on sale? There’s an app for that. Want to track finances, manage employees, and access CRM ...