Oct
09

10/09/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Making your office and operations environmentally friendly is a positive change for all parties involved – the Earth, your budget, and your customers. It doesn’t ...

Oct
04

10/04/2012       By: Natalya Bucuy

If you’re just getting your small business off the ground, chances are you’ll need funding. To win over investors, you need a stalwart business plan, with as many details and supporting evidence a...

Oct
02

10/02/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Did you know that every year, the first full week of October is recognized as Customer Service Week? An international celebration, the festivities honor not only the ...

Sep
27

09/27/2012       By: Natalya Bucuy

Customer service is a kind of job that takes up a lot of time and energy. And because of the nature of the job, it involves plenty of human interaction. Now that’s all well and good for a big co...

Sep
25

09/25/2012       By: Natalya Bucuy

Table Of Contents Why is website design for small business important?When doing a small business website design, keep in mind these three key...

Sep
21

09/21/2012       By: Natalya Bucuy

What do you do when you are short on trained agents to man your helpdesk, but neglecting calls can lead to customers and prospects jumping ship and giving you a bad rep? What do you do when you don...

Sep
18

09/18/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net If you oversee a help center, you’ve likely noticed that unpredictable call volumes can leave you with the difficult task of managing periods of idle time. Inactive...

Sep
13

09/13/2012       By: Natalya Bucuy

FreeDigitalPhotos.net A knowledge base is not merely something that’s nice to have if you offer software products and services. It’s as crucial as pushing regular updates, incorporating ne...

Sep
11

09/11/2012       By: Natalya Bucuy

Analytics are a manager’s best friend. By collecting massive amounts of customer data into neat reports, they allow management to identify problem areas and set concrete, quantifiable goals. But wit...

Sep
10

09/10/2012       By: Natalya Bucuy

Update: GoDaddy services were brought back up at around 5:20 PM ET Today at around 11:00 AM GoDaddy services were brought down supposedly by a hacker attack. LiveHelpNow, unfortunately, hosts their DN...