Oct
02

10/02/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Did you know that every year, the first full week of October is recognized as Customer Service Week? An international celebration, the festivities honor not only the ...

Sep
27

09/27/2012       By: Natalya Bucuy

Customer service is a kind of job that takes up a lot of time and energy. And because of the nature of the job, it involves plenty of human interaction. Now that’s all well and good for a big co...

Sep
25

09/25/2012       By: Natalya Bucuy

Websites are 100% essential for even the smallest businesses, but building one is a daunting task for many owners with little experience in design. Luckily, platforms like WordPress, GoDaddy, and Squa...

Sep
21

09/21/2012       By: Natalya Bucuy

What do you do when you are short on trained agents to man your helpdesk, but neglecting calls can lead to customers and prospects jumping ship and giving you a bad rep? What do you do when you don...

Sep
18

09/18/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net If you oversee a help center, you’ve likely noticed that unpredictable call volumes can leave you with the difficult task of managing periods of idle time. Inactive...

Sep
13

09/13/2012       By: Natalya Bucuy

FreeDigitalPhotos.net A knowledge base is not merely something that’s nice to have if you offer software products and services. It’s as crucial as pushing regular updates, incorporating ne...

Sep
11

09/11/2012       By: Natalya Bucuy

Analytics are a manager’s best friend. By collecting massive amounts of customer data into neat reports, they allow management to identify problem areas and set concrete, quantifiable goals. But wit...

Sep
10

09/10/2012       By: Natalya Bucuy

Update: GoDaddy services were brought back up at around 5:20 PM ET Today at around 11:00 AM GoDaddy services were brought down supposedly by a hacker attack. LiveHelpNow, unfortunately, hosts their DN...

Sep
06

09/06/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Wanna know the biggest problem e-commerce sites are dueling with? It’s not inventory, shipping or logistics. It’s shopping cart abandonment (65.23% rate!)...

Sep
04

09/04/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net To many business owners, the number that matters most is the bottom line. But while profit is vital to driving a business forward, that singular focus too often blurs...