LiveHelpNow - Blog
Why a good knowledge base can be a game changer for software vendors
09/13/2012       By: Natalya Bucuy
FreeDigitalPhotos.net A knowledge base is not merely something that’s nice to have if you offer software products and services. It’s as crucial as pushing regular updates, incorporating ne...
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Metrics That Matter: Assessing Your Helpdesk Solution
09/11/2012       By: Natalya Bucuy
Analytics are a manager’s best friend. By collecting massive amounts of customer data into neat reports, they allow management to identify problem areas and set concrete, quantifiable goals. But wit...
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Update: GoDaddy outage brings LiveHelpNow down
09/10/2012       By: Natalya Bucuy
Update: GoDaddy services were brought back up at around 5:20 PM ET Today at around 11:00 AM GoDaddy services were brought down supposedly by a hacker attack. LiveHelpNow, unfortunately, hosts their DN...
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Don’t let shopping cart abandonment kill your ecommerce store
09/06/2012       By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net Wanna know the biggest problem e-commerce sites are dueling with? It’s not inventory, shipping or logistics. It’s shopping cart abandonment (65.23% rate!)...
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Improve Job Satisfaction for Superior Customer Service
09/04/2012       By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net To many business owners, the number that matters most is the bottom line. But while profit is vital to driving a business forward, that singular focus too often blurs...
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Topics in Small Business: Disaster Preparedness
08/30/2012       By: Natalya Bucuy
Just yesterday, Hurricane Isaac struck a slow but treacherous path across Louisiana, prompting evacuations and rescues, and robbing about a third of the state’s households of power. The storm could ...
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Why Small Businesses Are Good at Customer Service
08/28/2012       By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net As a company grows, its executives may lose sight of the most important aspect of any money-making enterprise: pleasing the customer. Mainly, this is because big comp...
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Four tagging tips to make the most of every chat
08/23/2012       By: Natalya Bucuy
courtesy of freedigitalphotos.net You may already have read about the usefulness of chat tags. With LiveHelpNow’s analytical features, tagging chats let operators track what their customers’ n...
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5 tips for organizing your knowledge base
08/21/2012       By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net So you have decided to start a knowledge base. Smart choice! But a knowledge base can’t be established simply by installing a knowledge base software and slapp...
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5 reasons you should invest in your knowledge base
08/14/2012       By: Natalya Bucuy
Savvy companies know that customer service is a key way to differentiate themselves from the competition. As has been mentioned here before, a knowledge base is one useful tool for improving your webs...
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