Dec
21

12/21/2021       By: Natalya Bucuy

Changing customer expectations are driving a seismic shift in the retail landscape. With only a few taps, consumers today can access a wide range of on-demand products and services, and they expect th...

Dec
17

12/17/2021       By: Natalya Bucuy

What are some integrations and automations that have helped your business improve customer service? To help you improve your business with automation or some other type of integration, we asked busine...

Dec
12

12/12/2021       By: Natalya Bucuy

So, we all remember 2020 that lasted a decade, right? And then 2021, that felt flew by in a blink of an eye?  We here at LiveHelpNow sure had a very eventful 2021. We upgraded our Agent Workspace, re...

Dec
12

12/12/2021       By: Natalya Bucuy

We all love a good apocalypse movie, right? Or at least we did until we actually lived one in the real world.  One thing we don’t get to see in many such films is what happens after the brave heroe...

Dec
08

12/08/2021       By: Natalya Bucuy

Customers expect immediate answers once they are ready to buy the product.  When it comes to online sales, and especially in moments when the product day launch comes, meeting this expectation can be...

Dec
06

12/06/2021       By: Natalya Bucuy

You’ve finished incorporating your business, hiring your team, and building your website.  You’ve heard terms like “email blasts” and “lead lists,” but you’re not sure what they mean or...

Nov
24

11/24/2021       By: Natalya Bucuy

When you’re running a startup, every conversion is a major victory. But the economic environment is also more competitive than ever before. For many executives, it may even seem like a new compe...

Nov
11

11/11/2021       By: Jake Rheude

Understanding your customers is the first step towards building lasting, meaningful relationships with them. Given that 86% of online shoppers are ready to spend more on better customer experiences, ...

Nov
09

11/09/2021       By: Natalya Bucuy

“Radical differentiation is the only way to stand out when clutter is everywhere.” Louis Grenier, Everyone Hates Marketers There are many different ways to come up with creative ideas for marketi...

Nov
02

11/02/2021       By: Natalya Bucuy

There is nothing better than feeling understood.  Customer service representatives know the needs of their customers. They interact with them daily and they understand their pain points, the solution...