Aug
24

08/24/2021       By: Natalya Bucuy

“Why did you leave? What did I do wrong? Is this my fault?! Come back!”  What do fishermen and eCommerce business owners have in common?  They both know the sentiment of losing what they have be...

Aug
19

08/19/2021       By: Natalya Bucuy

In the world of business, customer service has never been more important. The difference between a good company and a great company is how well it treats its customers. Today, customers are so impatie...

Jul
28

07/28/2021       By: Natalya Bucuy

One of the biggest challenges for small businesses is to generate quality leads and convert them into customers. Lead generation is no easy task. It requires a great marketing strategy to be able to d...

Jul
20

07/20/2021       By: Natalya Bucuy

What matters to customers today? Short answer: convenience.  Customers are showing that they will take their business where they can get convenient self-service solutions built on conversational arti...

Jul
15

07/15/2021       By: Natalya Bucuy

Oh, passwords…What a life’s joy they are…NOT! With modern tech advances, security measures must step up. So passwords get longer, have additional requirements, and, let’s be honest, ta...

Jul
09

07/09/2021       By: Natalya Bucuy

Personalized customer service can do wonders for customer experience. We’ve all been customers. And we know firsthand how good it feels when a company caters to us on a personal level. But why,...

Jul
06

07/06/2021       By: Natalya Bucuy

What is more important in business – experience or innovation? The answer is indisputably “both.”  When a company has been in business for a while, its teams get to know the industry in and...

Jun
30

06/30/2021       By: Natalya Bucuy

Do you, as a business, have trouble getting potential customers to turn into actual customers?  Your business has a strong online presence, is active on social media, and also has high website traffi...

Jun
24

06/24/2021       By: Natalya Bucuy

2021 and the year before have definitely not been easy ones in many ways. This is true when it comes to lead generation. Customer behaviors changed, retail gave way to eCommerce and politics really sh...

Jun
17

06/17/2021       By: Natalya Bucuy

Today’s customers are spoiled.  With saturated markets and easy-to-find information, choice is everywhere. To adapt, eCommerce businesses need to embrace their customer’s journey and cater to the...