Nov
11

11/11/2021       By: Jake Rheude

Understanding your customers is the first step towards building lasting, meaningful relationships with them. Given that 86% of online shoppers are ready to spend more on better customer experiences, ...

Nov
09

11/09/2021       By: Natalya Bucuy

“Radical differentiation is the only way to stand out when clutter is everywhere.” Louis Grenier, Everyone Hates Marketers There are many different ways to come up with creative ideas for marketi...

Nov
02

11/02/2021       By: Natalya Bucuy

There is nothing better than feeling understood.  Customer service representatives know the needs of their customers. They interact with them daily and they understand their pain points, the solution...

Nov
02

11/02/2021       By: Natalya Bucuy

When your significant other breaks up with you, it hurts like hell. All you want to do is get him or her back. Or, at the very least, understand why he or she left you.  When a customer...

Oct
21

10/21/2021       By: Natalya Bucuy

If you look at a prosperous business model you will notice two factors contributing the most to its success, satisfied customers and happy employees. Experiencing a higher turnover is devastating for ...

Oct
13

10/13/2021       By: Natalya Bucuy

What is one way online help desks can help with SEO (search engine optimization)? To help companies support their SEO efforts through help desks and support centers, we asked marketing leaders this qu...

Oct
07

10/07/2021       By: Natalya Bucuy

How many in-person conversations can you have at the same time?  Brain studies suggest the answer is just one. And if you’re in a group of people, only four people can have a conversation t...

Oct
05

10/05/2021       By: Natalya Bucuy

No matter how much information you put into your website, packaging, or user manuals, clients will always run into issues while using your product or service.  Handling their requests profess...

Sep
30

09/30/2021       By: Natalya Bucuy

Alright, folks! It’s storytime! The year was 1878. In a laboratory in Menlo Park, New Jersey a very determined scientist and his staff set out to complete a project. The group’s goal was to create...

Sep
30

09/30/2021       By: Natalya Bucuy

What is one tip for personalizing customer service through online communications like live chat or email? To help you personalize customer service communications online, we asked marketing and busines...