Jan
07

01/07/2022       By: Natalya Bucuy

How can a business effectively stay ahead of its competition in an online environment? Of course, there are many answers to that question. But one of them is to address customer experience in the conv...

Jan
03

01/03/2022       By: Natalya Bucuy

Live chat is a convenient and effective way of providing customers with great service on their own terms. It provides an easy and hassle-free way for customers to get connected with support.  It’s ...

Dec
23

12/23/2021       By: Natalya Bucuy

Let’s admit it. In today’s face-paced world, none of us wants to open our inbox just to receive emails from brands that brag too much about their new product launch.  We’ve seen enough of those...

Dec
21

12/21/2021       By: Natalya Bucuy

Changing customer expectations are driving a seismic shift in the retail landscape. With only a few taps, consumers today can access a wide range of on-demand products and services, and they expect th...

Dec
17

12/17/2021       By: Natalya Bucuy

What are some integrations and automations that have helped your business improve customer service? To help you improve your business with automation or some other type of integration, we asked busine...

Dec
12

12/12/2021       By: Natalya Bucuy

So, we all remember 2020 that lasted a decade, right? And then 2021, that felt flew by in a blink of an eye?  We here at LiveHelpNow sure had a very eventful 2021. We upgraded our Agent Workspace, re...

Dec
12

12/12/2021       By: Natalya Bucuy

We all love a good apocalypse movie, right? Or at least we did until we actually lived one in the real world.  One thing we don’t get to see in many such films is what happens after the brave heroe...

Dec
08

12/08/2021       By: Natalya Bucuy

Customers expect immediate answers once they are ready to buy the product.  When it comes to online sales, and especially in moments when the product day launch comes, meeting this expectation can be...

Dec
06

12/06/2021       By: Natalya Bucuy

You’ve finished incorporating your business, hiring your team, and building your website.  You’ve heard terms like “email blasts” and “lead lists,” but you’re not sure what they mean or...

Nov
29

11/29/2021       By: Natalya Bucuy

What is one strategy to win back old customers?  To help you earn a previous customer’s business, we asked business professionals and leaders this question for their insights. From checking in and ...