Sep
30

09/30/2021       By: Natalya Bucuy

Alright, folks! It’s storytime! The year was 1878. In a laboratory in Menlo Park, New Jersey a very determined scientist and his staff set out to complete a project. The group’s goal was to create...

Sep
30

09/30/2021       By: Natalya Bucuy

What is one tip for personalizing customer service through online communications like live chat or email? To help you personalize customer service communications online, we asked marketing and busines...

Sep
28

09/28/2021       By: Natalya Bucuy

Be honest. When you wake up in the morning, what is the first thing you do?  If you’re like most people, you check your phone. According to one mobile consumer survey, 23 percent of adults check th...

Sep
21

09/21/2021       By: Natalya Bucuy

If you get your internet services from a traditional cable provider (and no, we will not name names here), chances are, every year you make THE phone call.  You know, when you get your monthly bill a...

Sep
15

09/15/2021       By: Natalya Bucuy

With great technology comes great responsibility. This paraphrased principle of Spider-Man fits customer service in today’s digital world supremely well.  The more instruments we have to influe...

Sep
09

09/09/2021       By: Natalya Bucuy

A typical customer journey is made up of several key stages. It usually starts at the point people discover and research a brand. They then progress to the purchasing, onboarding, and post sale intera...

Sep
08

09/08/2021       By: Natalya Bucuy

Ah, the wonderful feeling of landing that sale! Score!!! Making a sale is a great starting point for any business. But true mastery lies in getting the customer to come back after that initial purchas...

Sep
03

09/03/2021       By: Natalya Bucuy

Do you ever imagine what it would be like to break out of the boundaries of a boring routine? What it would feel like to be your own boss?  If you ever thought about opening your very own business, n...

Aug
31

08/31/2021       By: Natalya Bucuy

This summer, we’re omnichanneling like we never omnichanneled before!  What the heck does that mean?  It means we are making it easier for your customers to reach you in as many ways as they wish....

Aug
30

08/30/2021       By: Natalya Bucuy

Automated postal kiosks. Cashier-less grocery stores. Order and payment monitors in restaurants.  As innovations advance, more and more self-serve technology enters everyday life. And why not? Custom...