Sep
21

09/21/2022       By: Michael Kansky

Providing excellent customer service starts with understanding the customers, their needs, and behaviors. LiveHelpNow contact center software empowers customer service teams by providing tools that h...

Aug
22

08/22/2022       By: Carl Torrence

Let’s say you’ve built a great eCommerce website. The design, the content, and the product directory are up to the mark.  But the conversion rate isn’t.  What does this say about your audience...

Aug
17

08/17/2022       By: Natalya Bucuy

Quality customer service helps retain customers. As such, offering friendly customer service is critical to the success of your company. In other words, you shouldn’t tell your customers to shut up...

Jul
27

07/27/2022       By: Natalya Bucuy

For a brand, it’s vital to create software partnerships on which you can depend for more than just functionality. Choosing which solution would be the best match for a company means understanding th...

Jul
27

07/27/2022       By: Natalya Bucuy

In an effort to continue to help companies improve their customer support efforts, LiveHelpNow introduces its new partner program. Now, marketing agencies, web designers, value-added resellers, softwa...

Jul
19

07/19/2022       By: Scott Lieberman

Your customer service agents can ruin your brand. Or, they can enhance it!  Your customers’ real-life interactions with your company will give them either a good feeling about doing business with y...

Jul
14

07/14/2022       By: Abhishek Agarwal

Does your website have a live chat option? If not, perhaps, it’s time to change that and enjoy all the benefits of live chat can bring to your customer support.  Live chat is a game-changer for eCo...

Jul
11

07/11/2022       By: Natalya Bucuy

James is a psychologist and a veteran with hearing loss. He lives in Missouri and works with a small staff on a grant to make sure that children are protected from domestic abuse. Recently, James want...

Jul
07

07/07/2022       By: Lee Feng

No matter the size of your business, from a small start-up to a global organization, excellent customer service is vital to succeeding long-term. Customers expect a great user experience and a high le...

Jun
30

06/30/2022       By: Arleen Atienza

What is customer segmentation? Customer segmentation, or market segmentation, divides your customers into categories based on shared characteristics. These characteristics could be anything from age, ...